Dana Hackelton
Clarendon,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic professional with a proven track record at Restoration of Hope, enhancing client well-being and securing stable living situations through expert client advocacy and effective communication. Skilled in multitasking and problem-solving, consistently delivering improved service outcomes and fostering team collaboration. Achieved a significant increase in community awareness and client satisfaction. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. assistance. Well-organized and resourceful with detail-oriented and conscientious approach. Confident handling tasks independently and in teams with highly organized approach to work.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shelter Advocate
Restoration of Hope
05.2017 - 08.2024
- Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
- Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Strengthened relationships with local service providers by attending regular networking meetings and maintaining open lines of communication.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Supported clients in navigating complex systems such as public assistance programs, housing applications, legal proceedings, or medical appointments.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Coordinated volunteer efforts fostering positive relationships between volunteers and staff while enhancing overall efficiency and effectiveness.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Owner/Cosmetologist
Hair Affair
06.2003 - 10.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Education
Associate of Science - Cosmetology Education
Phillips County Community College
Helena, AR 02.2003
High School Diploma -
Clarendon High School
Clarendon, AR05.1995
Skills
- Self-Care Techniques
- Client Advocacy
- Boundaries Establishment
- Motivational Interviewing
- Multicultural Sensitivity
- Safety Planning
- Mentorship
- Mental Health Support
- Resilience and persistence
- De-Escalation Techniques
- Behavior Observation
- Sanitation protocols
- Care Monitoring
- Safety Monitoring
- Medical assessment
- Administration and management
- Time Management
- Attention to Detail
Certification
- First Aid Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Sexual Assault Victim Advocate Training Certificate– State Coalitions against Sexual Assault or similar entities.
Timeline
Shelter Advocate
Restoration of Hope
05.2017 - 08.2024
Owner/Cosmetologist
Hair Affair
06.2003 - 10.2013
Associate of Science - Cosmetology Education
Phillips County Community College
High School Diploma -
Clarendon High School
Similar Profiles
Shannon BallardShannon Ballard
Treatment Coordinator at Restoration of Hope ProjectTreatment Coordinator at Restoration of Hope Project
Paul AinaPaul Aina
Project Coordinator at Restoration Of Hope Initiative (ROHI)Project Coordinator at Restoration Of Hope Initiative (ROHI)
Kylie DavisKylie Davis
Restoration Technician at J & R Restoration now BluSky RestorationRestoration Technician at J & R Restoration now BluSky Restoration
Judith GerlachJudith Gerlach
RN, Medical-Surgical at NEA Baptist Memorial HospitalRN, Medical-Surgical at NEA Baptist Memorial Hospital
Grant GagnardGrant Gagnard
Automotive Styling Shop Owner at OwnerAutomotive Styling Shop Owner at Owner