Dana Hafez
Plano
Summary
Results-driven real estate agent with a strong understanding of investment strategies, transaction processes, and corporate governance. Skilled in financial analysis, risk assessment, and stakeholder collaboration to ensure the health and profitability of real estate investments.
Real estate professional with comprehensive understanding of property markets and client needs. Known for effectively navigating complex transactions and fostering strong client relationships. Committed to team collaboration and delivering results, adapting swiftly to evolving market conditions. Proficient in market analysis, property valuation, and negotiation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Keller Williams Central
01.2024 - Current
- Develop a deep understanding of a wide range of real estate investments, analyzing financial health and market trends to guide clients in making informed decisions
- Collaborate with stakeholders to gather and validate key documentation, ensuring compliance and accuracy in financial transactions
- Work closely with risk management and research teams to provide subject matter expertise and implement strategic solutions that mitigate potential investment risks
- Navigate complex structured transactions, offering innovative and operationally sound solutions to optimize client portfolios
- Engage with senior stakeholders to align business priorities, ensuring seamless execution of deals and investment strategies
- Exercise strong judgment in problem-solving, creating and refining processes to enhance efficiency and effectiveness in real estate transactions
Infrastructure Analyst
HCL Technologies
03.2023 - Current
- Monitored server health metrics to ensure optimal performance of applications running on the servers
- Utilize BMC Control-M to monitor and track batch cycles, ensuring smooth and efficient job execution
- Analyzed system performance issues, identified root causes, and developed solutions to resolve them
- Effectively address batch scheduling abends by applying extensive expertise in DB2, IMS, and diverse utilities, thereby ensuring optimal functionality of the mainframe system
- Perform system commands, implement fixes, and conduct routine maintenance tasks to enhance operational efficiency
- Oversee data center tasks during maintenance and IPL weekends, introducing new items like JCL, programs, and binds for implementation
- Develop networks and orchestrate change-related assignments for projects, ensuring the smooth functioning of off-shift teams
- Oversee the runbook utilized for training across all three shifts
- Evaluated and monitored network performance and maintenance
- Trained staff and users to work with computer systems and programs
- Designed a disaster recovery plan that included failover strategies for mission critical services
Infrastructure Analyst
State Farm
12.2017 - 03.2023
- Monitored server health metrics to ensure optimal performance of applications running on the servers
- Utilize BMC Control-M to monitor and track batch cycles, ensuring smooth and efficient job execution
- Analyzed system performance issues, identified root causes, and developed solutions to resolve them
- Effectively address batch scheduling abends by applying extensive expertise in DB2, IMS, and diverse utilities, thereby ensuring optimal functionality of the mainframe system
- Perform system commands, implement fixes, and conduct routine maintenance tasks to enhance operational efficiency
- Oversee data center tasks during maintenance and IPL weekends, introducing new items like JCL, programs, and binds for implementation
- Develop networks and orchestrate change-related assignments for projects, ensuring the smooth functioning of off-shift teams
- Evaluated and monitored network performance and maintenance
- Trained staff and users to work with computer systems and programs
- Designed a disaster recovery plan that included failover strategies for mission critical services
Scrum Master
State Farm
01.2017 - 11.2017
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
- Removed impediments and protected team members from interruptions and distractions to maximize productivity
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
- Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection
- Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases
- Tracked metrics related to sprint performance and identified areas of improvement for future sprints
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs
- Identified risks associated with sprint goals and worked with the team to mitigate them
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans
- Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used
- Supported the development team in understanding user stories, acceptance criteria and definition of done
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies
- Monitored progress of sprints, providing visibility into project status for stakeholders
- Coached stakeholders on their roles in the Scrum process and how to best support the team's success
- Identified, addressed and either resolved or escalated project issues
Education
Associate of Arts - Business Management
Richland College
Dallas, TX01.2017
Skills
- Meeting Participation
- Presentation Skills
- Property tours and inspections
- Effective Customer Communication
- Property management
- Scrum Processes
- Seller representation
- Meeting Facilitation
- Lender relations
- Team Player
- Property assessments
- Contract negotiation
- Real estate law
- Negotiation
- Highly professional
- Buyer representation
- Client management
- Negotiation expertise
- Property valuation
- Property marketing
- Sales closing
- Client needs assessment
- Buyer contracts
- Contract preparation
- Presenting
- Sales presentations
- Comparative market analysis
- MLS expert
- Leasing and sales
- Market monitoring
- Business development
- Real estate development
Certification
- Certified Scrum Master
- Real Estate Agent license
Languages
Arabic
Full Professional
Timeline
Real Estate Agent
Keller Williams Central
01.2024 - Current
Infrastructure Analyst
HCL Technologies
03.2023 - Current
Infrastructure Analyst
State Farm
12.2017 - 03.2023
Scrum Master
State Farm
01.2017 - 11.2017
Associate of Arts - Business Management
Richland College
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