Dana Haiar
Liberty Lake
Summary
Experienced and dependable professional with a strong background in management and extensive tenure in the FSOP department. Possesses the skills necessary to tackle challenges head-on. Ready to contribute problem-solving expertise and effective task prioritization to drive the team towards success. Strong commitment to collaboration, prepared to work side-by-side with the sales team to learn, grow, and achieve mutual success.
Overview
20
20
years of professional experience
Work History
FSOP Manager
Swire Coca-Cola
Spokane Valley, WA
02.2024 - 04.2025
- Developed and maintained relationships with customers and suppliers through account development over 17 years working for Coca-Cola.
- Was the main point of contact for our ARTM partners, Sysco and US Foods.
- Worked side-by-side with the Account Executive to renegotiate contracts for Spokane Arena and Hoopfest.
- Maintained a professional and organized environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Held bi-weekly team meetings to define clear targets and objectives.
- Encouraged an open-door policy with the team.
- Maximized performance by mentoring team members in a group and one-on-one setting continuously.
- Managed and motivated employees to be productive and engaged in work and encouraged MDMs to grow and take ownership of their territories.
- Empowered MDMs to become an "expert" on a topic and train their coworkers on a tool or best practice.
- Evaluated employee performance and conveyed constructive feedback to improve skills by doing ride-a-longs 2-3 times per week.
- Monitored performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities and required inputting stops into SalesForce.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Constantly prospected on social media and through other business publications to help the team grow our business.
- Recruited, interviewed and hired employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Volunteered for all events that the FSOP Team were involved in; Pig Out in the Park, Hoopfest, The Blvd Race.
Market Development Manager
Swire Coca-Cola
Spokane Valley, Washington
02.2017 - 01.2024
- Managed and grew existing bottle/can and LMP outlets.
- Acquired new business through cold calls and referrals.
- Managed high volume chains of restaurants in North Idaho such as Roger's Burgers, Sweet Lou's, Paul Bunyan Restaurants, and The Local Deli.
- Managed 3 prestige private golf clubs in North Idaho; The Golf Club at Blackrock, Gozzer Ranch Golf and Lake Club, and Coeur d' Alene National Reserve.
- Converted high volume code 10 properties such as Central Valley School District, Mirabeau Park Hotel, Mexican Food Factory, Embers by the Lake, & Coeur d' Alene Golf Club.
- Spearheaded the Acceleration Zone project in Coeur d' Alene, ID and have grown that territory by thousands of gallons and hundreds of cases.
- Lead the market unit in signing customer contracts in 2021.
- Employee of the Year 2021
- Lead trainer in the FSOP department for new hires
- Main point of contact for ARTM sales reps in our area
- Sold several accounts Face to Face, managed inventory and placed orders.
Territory Development Manager
Coca-Cola Refreshments
Spokane Valley, WA
01.2013 - 02.2017
- Managed existing outlets to grow bottle/can and LMP business.
- Acquired new business through cold calls and referrals.
- Built and cultivated strong relationship with customers.
- Sold several accounts Face to Face, managed inventory and placed orders.
- Was the main point of contact for our ARTM partners.
Account Development Manager
Coca-Cola Enterprises
Spokane Valley, WA
11.2008 - 01.2013
- Managed existing business to grow bottle/can volume.
- Built and cultivated strong relationships with customers.
Restaurant Manager
Percy's Cafe Americana
Spokane Valley, WA
01.2005 - 11.2008
- Managed 14 employees in the restaurant.
- Coordinated schedules.
- Gave input on daily and weekly specials.
- Made supply orders.
- Analyzed costs of doing business to stay efficient.
Education
Bachelor of Arts - Business Administration / Marketing
Eastern Washington University
06.2000
Skills
- Effective leader
- Well-respected professional
- Strong organizational skills
- Time management
- Effective communicator
- Skilled in managing multiple responsibilities
- Building customer loyalty, relationship building
- Supportive team member
- Strategic issue resolution
- Confident speaking abilities
- Networking strategies
- Budget control
- Work prioritization
- Staff development, coaching and mentoring
- Decision-making
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint, SalesForce, Power BI, Margin Minder, Forms
- Strong knowledge of the FSOP Profit Analysis
Timeline
FSOP Manager
Swire Coca-Cola
02.2024 - 04.2025
Market Development Manager
Swire Coca-Cola
02.2017 - 01.2024
Territory Development Manager
Coca-Cola Refreshments
01.2013 - 02.2017
Account Development Manager
Coca-Cola Enterprises
11.2008 - 01.2013
Restaurant Manager
Percy's Cafe Americana
01.2005 - 11.2008
Bachelor of Arts - Business Administration / Marketing
Eastern Washington University