Summary
Overview
Work History
Education
Skills
Timeline
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Dana Hale

Shelby,MI

Summary

A client focused individual, seeking a position that will allow me to implement my organizational and communication skills; along with my education and work ethic to the fullest. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

25
25
years of professional experience

Work History

Business Office Manager/ HR Resources Manager

Irving's Professional
01.2007 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Analyzed financial data to identify trends and develop forecasts for future financial performance.
  • Assisted with development and implementation of financial policies and procedures to streamline operations.
  • Developed and maintained effective relationships with banking institutions to support financial operations.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Delivered performance reviews, recommending additional training or advancements.
  • Implemented and maintained internal controls to protect financial assets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development

Wait list Specialist/Manager

Ann Arbor Housing Commission
02.2012 - 01.2016
  • Commission
  • HUD regulations
  • Public and Fair Housing and Section 8 processes, Home visits to ensure stability and further progress towards member self-sufficiency, support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of member into the community
  • Provides a variety of office and field activities to manage and monitor rapid re-housing for homeless
  • Conducts intake interviews and assesses housing barriers of members experiencing homelessness to determine the member's housing and service needs, and eligibility
  • General office procedures
  • Basic English composition, word processing and database computer programs
  • Modern, efficient office practices and procedures, and record keeping methods
  • The operation of standard office equipment
  • General union regulations and procedures
  • AAHC regulations and policies Maintain strict confidentiality of all tenant records
  • Demonstrate clear, concise verbal and written communication Demonstrate well-developed organizational and time management skills Service low-income, elderly, and disabled individuals
  • Demonstrate high-level customer service skills
  • Perform general clerical work and locate and organize information
  • Apply modern office techniques and practices, and the use and care of office machines and equipment, and maintain accurate records and files
  • Effectively communicate through oral and written instruction
  • Work with numbers accurately
  • Maintain effective, non-partisan working relationships with fellow employees and the public
  • Meet deadlines under pressure in a timely and accurate manner
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Attended trade shows and industry events to promote company products and services.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Spearheaded successful sales strategies for existing and new products across specified territory.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Managed over Number accounts within Location territory.
  • Conducted regular market analysis to identify new opportunities for territory sales growth.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Developed and monitored sales representative goals and performance to drive territory goals.
  • Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Drove sales by developing multi-million dollar contract sales.

Service/ Scheduler Supervisor

Oakland Community College
04.2007 - 10.2009
  • Customer base,Records audit totals daily in a timely manner
  • Generates daily, weekly and month- end reports, and responds to requests from management for standard departmental reports
  • Organized weekly sales reports for the sales department to track product success/Accounting and payroll clerk
  • Liaison between the community and HR or Accounting for questions related to resident billing issues, purchase orders, leave requests, payroll, timecards and workers’ compensation and benefits
  • Perform management tasks in our accounting system
  • Manage purchase orders, invoices, resident payments and collections, lease renewals and address resident billing, Full knowledge of FMLA, EEOC, ADA and
  • OSHA compliance
  • Process Unemployment and Worker Compensation claims
  • Monitor benefits plans to health, tuition reimbursement and retirement programs
  • Assist in responding to employees’ relation issues in partnership with managers Facilitate the recruiting and selection process, work with employees and potential employees with all aspect of employment including recruiting, retention, training, and counseling compensation and employee benefits
  • Excellent customer service
  • Logged daily shipped and received orders
  • Handled cash stock and inventory balances, assisted customers in person and via telephone
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Participate in onboarding of all new hires including the processing of new hire paperwork through our applicant tracking and payroll system
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts
  • Scheduled weekly inventory pickups and deliveries with vendors
  • Research for the CEO on various healthcare information site information
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
  • Served as main/liaison between customers, management and sales team
  • Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis
  • Generated sales and inventory reports in Excel with data from a variety
  • Scheduling for all employees and Payroll SPECIALISTS
  • Customer
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Entered daily data in computer systems and documented office activities.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Addressed client inquiries and updated database information.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Set appointments with salespeople and potential customers.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Completed daily logs for management review.
  • Trained and supervised employees on office policies and procedures.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Customer Service Supervisor call center/ Shipping Clerk

Chrysler LLC
08.1998 - 10.2008
  • Ship orders/Recall coordinator
  • Manage processing of proper credits for accounting
  • Special orders
  • Scheduled weekly inventory pickups and deliveries with vendors developed highly empathetic client relationships and earned reputation for exceeding sales goals
  • Served as main liaison between customers, management and sales team, Customer service manager calls handling escalated concerns
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Bachelor's - Business Management

Denby High School

Bachelor's - Business Marketing

Wayne State University

Skills

  • Project Management
  • Administrative Experience
  • Microsoft Office
  • Scheduling
  • Microsoft Excel
  • Marketing
  • Management
  • Organizational Skills
  • Inventory
  • Problem solving
  • Outlook
  • Excel
  • Cash Handling
  • Billing
  • Filing
  • Microsoft Outlook
  • Quickbooks
  • Receptionist
  • Typing
  • Word
  • Section 8
  • Fair Housing Regulations
  • Property Management
  • Office Management
  • Word Processing
  • Property Leasing
  • Yardi
  • Payroll
  • Accounts Payable
  • Bookkeeping
  • Event Planning
  • Accounting
  • Human Resources
  • Clerical Experience

Timeline

Wait list Specialist/Manager

Ann Arbor Housing Commission
02.2012 - 01.2016

Service/ Scheduler Supervisor

Oakland Community College
04.2007 - 10.2009

Business Office Manager/ HR Resources Manager

Irving's Professional
01.2007 - Current

Customer Service Supervisor call center/ Shipping Clerk

Chrysler LLC
08.1998 - 10.2008

Bachelor's - Business Management

Denby High School

Bachelor's - Business Marketing

Wayne State University

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Dana Hale