Dana Hall
Lady Lake,FL
Summary
Dedicated professional able to coordinate and perform a variety of duties to manage and/or support operations and sales. Highly competent, motivated, self-starter with strong communication and interpersonal skills for providing superior customer service. Proven leadership and sales abilities; capable of working independently or in a team environment. High degree of knowledge and skill with a variety of Microsoft Office applications. Experienced in Adobe Editor, and several lead management databases. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Overview
31
31
years of professional experience
Work History
Sales Representative
Sun Communities (Water Oak Country Club Estates)
10.2017 - Current
- Reach out to potential leads on a daily basis and guide them to tour community.
- Tour with prospective buyers, showing them new homes, preowned homes, and community amenities.
- Enter and maintain contact with prospective buyers with Salesforce lead database.
- Guide buyers in sales process from applications through closings.
- Assist residents with process of listing their homes, including gathering listing documents, taking photographs, and updating listings on community website.
Sales Office Coordinator
Sun Communities (Water Oak Country Club Estates)
08.2013 - 10.2017
- Provided high quality customer service to customers and vendors.
- Provided support for sales staff and residents with maintenance and construction issues.
- Coordinated services pertaining to new construction; permits, fees, contacting vendors/contractors.
- Assisted sales team with marketing of homes listed for sale; updating website and sales flyers.
- Created marketing and sales materials.
- Assisted with placing and tracking advertising in several publications.
Community Manager
Hawthorn Retirement (Steeplechase)
03.2012 - 05.2013
- Operational and financial management including, budgeting, purchasing, payroll, accounts payable/receivable and rent collections.
- Followed up daily with leads on database.
- Toured prospective residents and families.
- Met and maintained leased apartments of at least 90% census goals.
- Interviewing, hiring and training qualified applicants to serve in various departments.
- Work in partnership with sales to attract new business, maintain current business by providing high quality customer service for senior residents, their families and collaborative partners.
Community Manager
Holiday Retirement (The Virginian)
05.2010 - 02.2012
- Managed community operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Followed up with database leads.
- Toured prospective residents and families.
- Met and maintained leased apartments census goals.
Executive Administrative Assistant/Database Technician
Harris Williams & Co.
04.2000 - 08.2009
- Provided administrative support for senior executives.
- Assisted with presentation materials using PowerPoint, Excel, and Word applications.
- Carried out research projects using Internet and industry related documents and databases.
- Accountable for the creation and maintenance of several databases.
- Responsible for retrieving data and developing production reports from various data sources including Access, Excel, R&R Report Writer and Crystal Reports.
Sr. Marketing Associate
Go Pro Underwriting Managers, Inc.
09.1992 - 03.1997
- Responsible for maintaining several marketing databases, retrieving data and generating productions reports.
- Accountable for the management and daily operation of the telemarketing department.
- Controlled the management and distribution of marketing and promotional materials.
- Maintained invoices and worked directly with various vendors relating to direct mail, advertising, conventions and promotional materials.
Education
Hampton University
Hampton, VASkills
- Achieved top sales recognition
- Awarded “Touch of Excellence” recognition for outstanding service
- Created and maintained several Access based databases
- Attended month long sales and operations training focusing on “Sit-Tour-Sit” process
- Completed six-sigma green belt training
- Created and implemented “one stop” customer care process that increased efficiency of routing incoming customer call
Additional Information
- Prior work experience and references available upon request.
Timeline
Sales Representative
Sun Communities (Water Oak Country Club Estates)
10.2017 - Current
Sales Office Coordinator
Sun Communities (Water Oak Country Club Estates)
08.2013 - 10.2017
Community Manager
Hawthorn Retirement (Steeplechase)
03.2012 - 05.2013
Community Manager
Holiday Retirement (The Virginian)
05.2010 - 02.2012
Executive Administrative Assistant/Database Technician
Harris Williams & Co.
04.2000 - 08.2009
Sr. Marketing Associate
Go Pro Underwriting Managers, Inc.
09.1992 - 03.1997
Hampton University
Similar Profiles
Jaylen ArmentaJaylen Armenta
Golf Caddy at Oak Park Country ClubGolf Caddy at Oak Park Country Club
Joel PerezJoel Perez
OPCC Country Club Supervisor at Oak Park Country ClubOPCC Country Club Supervisor at Oak Park Country Club
Maia ZatarskiMaia Zatarski
Waitress at Glen Oak Country ClubWaitress at Glen Oak Country Club