DANA HALL

Led global learning and development communication initiatives to enhance employee engagement and professional growth. Implemented processes to improve ways of working for a global team of 60, partnering with HR and cross-functional teams to standardize program delivery, employee awareness, and align resources with company strategy.

Key Accomplishments:

• Increased employee engagement by designing and publishing an interactive learning catalog achieving 5.9K views and 674 unique visitors in six months and simplifying access to tailored learning resources.
• Helped 600+ managers globallyimprove engagement scores by leveraging employee survey insights, curating and publishing customized learning resources, and enhancing performance through user-friendly development tools.
• Coordinated multi-departmental collaboration on complex projects, driving effective communication among stakeholders for successful outcomes.
• Developed and evaluated solution options to build consensus and drive quality solutions.
• Engaged 4K+ employees in professional growth by raising awareness for a 24-hour learning event with a comprehensive communications plan and internal SharePoint site promoting workshops and networking.
• Produced and managed engaging contentto enhance marketing and communication initiatives across all channels including articles, talking points, flyers, gifs, PowerPoint slides, and SharePoint increasing awareness and engagement in company priorities.
• Strengthened employee knowledge by writing and publishing 28 articles in a new knowledge repository through collaboration with L&D leaders to create comprehensive resources and FAQs, earning 4–5-star ratings.
• Designed and managed approximately 20 SharePoint sites for special initiatives by creating pages, uploading images and videos, and organizing an asset library, enhancing online resources and engagement.

Directed the design and execution of career development programs for technical staff, enhancing quality, customer empathy, and professional growth. Implemented team standards and guidelines to ensure consistent ways of working and branding in training resources. Crafted strategic communication plans for learning initiatives in alignment with company priorities.

Key Accomplishments:

• Collaborated closely with key departments to align technical learning initiatives with overall business objectives.
• Delivered high-impact presentations to stakeholders demonstrating program value, progress updates, and strategic recommendations.
• Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
• Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
• Coordinated and planned operational meetings to reduce inter-departmental redundancy.
• Championed process improvements, introducing streamlined workflows that increased productivity across teams.
• Provided consultancy to Technology and Information Security teams, serving as primary liaison between it and Learning & Development department.
• Crafted graphics and animations for use in presentations, lectures and training sessions.
• Oversaw O'Reilly system installation and onboarding process, adding new learning resource to all employees.
• Wrote and updated numerous online and hard copy training manuals used within company and at remote offices.
• Enhanced technical understanding and empathy by developing a 3-day program connecting 100+ employees with different teams and customers, fostering a comprehensive view of company processes and customer impact.
• Achieved 95-98% recommendation scores for a 3-day summit by planning and executing marketing and communication campaign for 300 newly promoted technical staff, focusing on culture, networking, and collaboration.
• Designed comprehensive new hire site for technologists highlighting their first 90-day journey at PayPal including company history, how to request certain accesses, set-up their development environment, and key resources to help them have a successful start.
• · Introduced innovative learning methods with career development teams, boosting personal/professional growth resulting in livelier engagement and satisfaction scores.
• · Successfully created and implemented team guidelines for standardized training resources to ensure consistency and quality across all materials in addition to strengthening company values and brand.

Managed global marketing and communication strategies to enhance employee engagement and awareness of technical education opportunities. Developed and implemented strategic communication plans to support new projects and initiatives. Created and maintained content across various internal platforms to promote learning and development.

Key Accomplishments:

• · Editor of Architecture Digest, a monthly internal newsletter for technologists highlighting project, processes, and industry trends sponsored by acting Chief Technology Officer (CTO).
• · Increased tech education engagement by designing a bi-monthly newsletter for 10K+ employees, achieving a 45% click rate for upcoming technology classes and programs.
• · Designed and maintained templates for Technology Education team including email, newsletters, PowerPoint, SharePoint pages, and one-pagers, creating a consistent look and reinforcing our brand to employees.
• · Streamlined access to educational content by designing a SharePoint site for Technology Education presenting a clear schedule of upcoming technical classes and highlighting career development programs facilitating employee participation in upskilling and professional development opportunities.
• Drove content marketing campaign and editorial calendar to deliver high-quality content and optimize performance.
• Boosted brand awareness by developing and implementing strategic marketing campaigns for learning and development initiatives.
• Managed event planning and logistics, resulting in successful learning experiences and conferences that increased employee engagement.
• Liaised with product experts and instructional designers to support content development to meet business needs.
• Collaborated with cross-functional teams to develop integrated marketing and communication plans, ensuring consistency across all channels.
• Streamlined internal communication processes, leading to improved collaboration between departments for more efficient project completion.
• Tracked key performance indicators to measure success of campaigns.
• Assembled reports and presentations to share insights and recommendations with stakeholders.
• Developed questionnaires and facilitated focus group discussions to identify learning needs.

• Enhanced employee engagement by developing the company’s web presence and creating effective communication solutions
• Created and edited internal websites, newsletters, and collateral materials, ensuring effective and timely communication.
• Managed content calendar for timely distribution of announcements, updates, or other pertinent information across multiple platforms.
• Planned and executed effective internal communications and engagements campaigns to educate employees about company initiatives.
• Managed implementation of a new intranet website, successfully completing SharePoint 2010 Site Owner training.
• Developed communication plans and corporate messages for the IT department, ensuring clear and consistent internal messaging.

• Supported executive administration with editorial calendar, copy-editing, and reporting.
• Coordinated logistics for corporate-sponsored events and collaborated with marketing team to spotlight media opportunities.
• Organized material, determined area of emphasis and wrote according to prescribed editorial style and format standards.
• Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
• Enhanced editorial quality by meticulously proofreading and editing content before publication.
• Organized editorial calendars, ensuring timely publication of articles and adherence to deadlines.
• Assisted in organizing events such as conferences or community days at branches, increasing exposure for the company.