Dana Hamrick
Panama City,Florida
Summary
Experienced Sales Professional, My career objective is to leverage my extensive experience and expertise as a team leader, leader of leaders, Director of sales, Customer Success, sales team builder and Mentor. With a proven track record of building and leading high-performing teams, I am committed to creating a positive and collaborative work environment that fosters individual and collective success. As a strategic thinker with excellent communication and interpersonal skills. I am to develop and implement sales strategies that maximize revenue and exceed targets. I am passionate about coaching and mentoring team members to reach their full potential and am dedicated to continuously improving processes and operations for optimal efficiency and profitability.
Overview
18
18
years of professional experience
Work History
RRS Agent
Royal Caribbean Group
11.2019 - Current
- Developed strong communication skills and deep understanding of travel industry
- Responding to customer inquiries and providing accurate information on products and services
- Customer escalations and concerns
- Collaborated with cross-functional teams to identify and address recurring customer issues
- Developed and maintained positive relationships with key stakeholders, including customers, vendors, and management.
- Managed Several Partner accounts over 50 calls per day.
- Developed strong communication and organizational skills through working on group projects
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Resolved problems, improved operations and provided exceptional service
Senior Account Executive
Dish Network
04.2015 - 11.2019
- Developing and maintaining relationships with key clients and stakeholders
- Collaborating with cross- functional teams to ensure successful delivery of client projects
- Training Mentor, Mentor of managers, sales training development
- Developed and maintained positive relationships with key decision-makers in Fortune 500 companies, resulting in 90% customer retention rate and 20% increase in upsell opportunities
- Consistently exceeded customer expectations by delivering customized solutions that addressed their specific business needs and pain points
- Director Of Sales/Tripshock Travel
- Director of Sales/Tripshock, Destin Fl Remote
- Developing and implementing sales strategies and plans to achieve revenue goals
- Building and leading High-Performing sales teams, including interviewing hiring, and training and coaching team members
- Managing and growing key accounts and relationships with customers and stakeholders
- Developed and executed sales strategies to meet or exceed revenue targets, including identifying new business opportunities, developing sales plans, and managing sales teams
- Built and maintained strong relationships with key clients, including tour operators, travel agencies, and corporate clients, to ensure long-term partnerships and repeat business
- Conducted market research and analysis to identify industry trends and emerging markets, and adjusted sales strategies accordingly
- Tracked and analyzed sales data and metrics to identify areas for improvement and implemented solutions to enhance sales performance
- 1 Million Dollars in sales
Retail Guest Service Manager
The Walt Disney Company
06.2005 - 11.2015
- Managing large team of employees
- Providing exceptional customer service and resolving customer issues in timely and effective manner
- Mentoring and coaching team members to improve performance and achieve personal and professional goals
- Collaborating with Cross- functional teams to ensure seamless store operations and customer experiences
- Managed team of 50+ cast members, providing ongoing coaching, training, and performance feedback to ensure exceptional guest service experiences
- Collaborated with cross-functional teams, including operations, merchandising, and entertainment, to ensure seamless and cohesive guest experiences throughout park
- Maintained and exceeded guest service standards, resulting in 95% overall guest satisfaction rate
- Conducted regular training sessions for cast members on effective communication, problem-solving, and conflict resolution skills.
Education
High School Diploma -
Freeport Senior High School
Freeport, FL05.2002
Skills
- SKILLS & INTERESTS
- Passionate, Relationship Building, Communication, Interpersonal Skills, Conflict Resolution, Proven Track
- Record, Strategic Planning, Strategic Thinking, Collaboration, Team Building, Interviewing Process,
- Mentoring, Coaching Process, Lead Others, Sales Planning, Performance Management, Performance
- Improvement, Collaborative Working, Project Management, Cross Functional Skills, Profit Maximization,
- Retail Operations, Sales Coaching, Leadership, have passion for Mentoring and Building Teams
- Polite Communication Skills
- Report Generation
- Organizational Skills
- Problem-Solving Skills
- Call Management
- Service Support
- Interviews and Evaluations
- Agent relations
Timeline
RRS Agent
Royal Caribbean Group
11.2019 - Current
Senior Account Executive
Dish Network
04.2015 - 11.2019
Retail Guest Service Manager
The Walt Disney Company
06.2005 - 11.2015
High School Diploma -
Freeport Senior High School
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