Dana Harper
Statesville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Insurance Sales Contract Recruiter
COUNTRY Financial
01.2022 - 02.2024
- Establish a success-driven, company-wide recruiting process that will attract top talent to our insurance firm
- Developed and maintained effective working relationships with hiring managers and internal teams to ensure successful recruitment process.
- Created job postings and tracked applicant progress through the recruiting cycle.
- Conducted screening interviews, assessed candidates' qualifications, and provided recommendations for the selection of qualified applicants.
- Coordinated on-site interviews with hiring managers and candidates for contract positions.
- Provided feedback to unsuccessful candidates in a timely manner.
- Negotiated contracts between employers and contractors, ensuring compliance with labor laws.
Insurance Agent Recruiter
Aii/ Carefree Insurance Services
01.2019 - 12.2021
- Develop and execute recruiting plans
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Licensed Insurance Agent
GoHealth - Charlotte, NC
Charlotte
03.2019 - 01.2021
- Taking inbound calls from potential customers searching for medicare advantage plans offered through different carriers
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Negotiated contracts with providers to secure competitive rates for customers.
Medicare Insurance Sales Agent
TZ Insurance
08.2016 - 12.2018
- Taking inbound calls from potential customers searching for medicare advantage plans offered through Humana
- Assisted clients in selecting appropriate coverage options for their needs.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Processed applications and paperwork related to policy issuance or renewal.
- Maintained accurate records of client information in CRM software system.
- Resolved customer inquiries and complaints in a timely manner.
- Built relationships with existing clients by providing exceptional service.
- Reviewed insurance policies periodically to make sure they meet customer needs.
- Identified cross-selling opportunities among existing customers.
Sales Manager
Budget Bridal - Charlotte, NC
Charlotte
12.2011 - 07.2016
- Responsible and accountable for developing sales staff, ensures communication and support filter to all positions
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Data Intake Specialist/ Lashgroup/Aerotek
Aerotek
02.2009 - 09.2011
- Responsible for the data intake of patient medication applications and supporting documentation
- Processed large volumes of paperwork efficiently using specialized database programs.
- Collaborated with other departments to ensure that all customer needs were met in a timely manner.
- Maintained confidentiality of sensitive client information throughout entire intake process.
- Researched new methods of collecting, analyzing, and storing large amounts of complex data.
- Developed strategies aimed at streamlining current processes used for gathering, verifying, and inputting information into databases.
- Utilized problem solving skills to resolve any issues encountered while processing documents or entering information into systems.
- Monitored incoming requests for data entry, prioritizing tasks according to urgency and importance.
Sales Manager
Jenny Craig - Charlotte, NC
Charlotte
06.2004 - 10.2008
- Responsible and accountable for developing Centre staff, ensures communication and support filter to all positions
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
Education
Bachelor Degree in Business -
Norfolk State University
Skills
- Customer Service
- Health Insurance
- Data Collection
- Insurance Sales
- Recruiting
- Research
- Talent Acquisition
- ATS
- Sales
- Insurance sales
- Cold calling
- Sales management
- Customer service
- Interviewing
- Databases
- Data collection
- Marketing
- Outside sales
- B2B sales
- Social Media Recruiting
- Networking Events
- Interviewing techniques
- Applicant Tracking Systems
- Background Checks
- Referral Generation
- Cold-calling
- Candidate Sourcing
- Outbound Calling
- Performance Evaluation
- Project Management
- Talent management
- Applicant sourcing
- Pre-Employment Screening
- Salary Negotiation
- Recruitment
- Project recruiting
- Contracting
- Recruiting Software Experience
- Time Management
- Training and Onboarding
- Interviewing Clients
- ADP Workforce Now
- Recruiting and Sourcing
Certification
- Insurance Producer License, 03/01/15, Present
- Driver's License, 02/01/10, Present
- Life & Health Insurance License, 02/01/15, Present
Timeline
Insurance Sales Contract Recruiter
COUNTRY Financial
01.2022 - 02.2024
Licensed Insurance Agent
GoHealth - Charlotte, NC
03.2019 - 01.2021
Insurance Agent Recruiter
Aii/ Carefree Insurance Services
01.2019 - 12.2021
Medicare Insurance Sales Agent
TZ Insurance
08.2016 - 12.2018
Sales Manager
Budget Bridal - Charlotte, NC
12.2011 - 07.2016
Data Intake Specialist/ Lashgroup/Aerotek
Aerotek
02.2009 - 09.2011
Sales Manager
Jenny Craig - Charlotte, NC
06.2004 - 10.2008
Bachelor Degree in Business -
Norfolk State University
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