Dana Harris
Atlanta,GA
Summary
Experienced Analytics Specialist with a proven track record of leveraging data-driven insights to optimize business strategies and drive growth. Proficient in collecting, analyzing, and interpreting complex datasets to provide actionable recommendations for improving operational efficiency, customer engagement, and overall performance.
Overview
6
6
years of professional experience
Work History
Delta Airlines Data Analyst
Advent Global Solutions Inc
Atlanta, GA
02.2023 - Current
- Researched, organized and entered assigned airport base data into various company databases for flight crews, flight attendant managers, and passengers to use in project development, analysis and models.
- Analyzed operational performance for in flight field effectiveness teams, to identify points of contention and provided actionable solutions to management.
- Compared business performance and Federal Aviation Administration operating policies against benchmarks. Manage DOT Complaints. Provide appropriate response to Department of Transportation regarding disability and discrimination complaints.
- Create insightful executive-level and frontline dashboards using Tableau. Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
Claims Specialist
State Farm
Atlanta, GA
09.2021 - 09.2022
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments/ law offices, and healthcare providers establish action plans and manage open claims to closure.
- Planned and conducted investigations of Personal Injury Protection claims to confirm coverage and compensability. Conduct Injury Analysis for individuals covered in claim.
- Documented specific claims by completing and recording forms, reports and logs. Medicaid reporting and medical billing coding.
Business Coordinator
Verizon Enterprise
Alpharetta, GA
07.2017 - 07.2021
- Single point of contact for business customer inquiries and complaints, resolving when possible and escalating to technical or business experts as necessary.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth. Helped clients navigate online systems within established frameworks to obtain services.
- Consulted with business customers and presented Virtual Communication solutions to help businesses streamline customer contact management and optimize in/out of office communication flow.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
Bachelor of Arts - Mass Communications
Lane College
Jackson, TN05.2012
Skills
- Tableau
- Data Analysis
- Data Visualization and Presentations
- Analytical Problem Solving
- Database Programming and SQL
- Report Automation
- Data collection and management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Delta Airlines Data Analyst
Advent Global Solutions Inc
02.2023 - Current
Claims Specialist
State Farm
09.2021 - 09.2022
Business Coordinator
Verizon Enterprise
07.2017 - 07.2021
Bachelor of Arts - Mass Communications
Lane College
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