Dana Harris
Paso Robles,CA
Summary
Results-driven Hospitality Specialist with extensive experience in managing operations and enhancing customer satisfaction in vacation rental and event coordination settings. Proven track record in solving complex customer issues, improving team productivity, and managing cross-functional projects. Exceptional ability at fostering relationships with clients and vendors to ensure memorable guest experiences. Adept at training and developing staff to excel in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations and Hospitality Specialist
Paso Robles Vacation Rentals
Paso Robles, CA
01.2018 - Current
- Managed property listings, ensuring accurate information and appealing visuals on OTA platforms.
- Addressed inquiries and resolved guest and owner issues promptly, enhancing customer satisfaction.
- Led the scheduling and payroll tasks, maintaining accuracy and timeliness.
- Streamlined the onboarding and offboarding of vacation rentals, ensuring compliance and quality standards.
- Delivered effective training and support to clients, enabling optimal use of the Mindbody software.
Onboarding Specialist
MINDBODY, Inc.
San Luis Obispo, CA
10.2016 - 01.2018
- Collaborated with assigned clients to deliver implementation training that adhered to existing and upcoming training initiatives.
- Assisted clients in familiarizing themselves with our software through comprehensive orientation and created a conducive training atmosphere.
- Advised clients on improving alignment of business objectives with the use of the Mindbody software.
- Identified client needs and recommended additional value-added services and products.
Client Success Coordinator
ZeroCater
San Francisco, CA
04.2015 - 07.2016
- Maintained client relationships while managing meals, budgets, and dietary restrictions with consideration for special requests.
- Conducted and supervised training sessions to educate new employees on our policies, processes, and platforms for successful job performance.
- Collaborated with vendors to curate exceptional menus for client events.
- Contributed to the creation of a nutrition initiative program by working alongside vendors, ensuring menu customization aligns with special dietary guidelines.
- Delivered prompt and empathetic assistance to customers via email and phone, effectively addressing their concerns and promptly fulfilling meal requests.
Education
Culinary Arts Certification - Culinary Arts
Culinary Institute of America Greystone
Napa, CA05-2014
Bachelor of Science - Food Science And Nutrition
California Polytechnic State University
San Luis Obispo, CA12-2011
Skills
- Customer Service Excellence
- Project Management
- CRM Software Proficiency
- Team Leadership
- Time Management
- Cross-Departmental Collaboration
- Staff Training and Development
- Event Coordination
- Quality Assurance
- Attention to Detail
- Creative Problem Solving
- Analytical Skills
- Interpersonal Skills
References
References available upon request.
Timeline
Operations and Hospitality Specialist
Paso Robles Vacation Rentals
01.2018 - Current
Onboarding Specialist
MINDBODY, Inc.
10.2016 - 01.2018
Client Success Coordinator
ZeroCater
04.2015 - 07.2016
Culinary Arts Certification - Culinary Arts
Culinary Institute of America Greystone
Bachelor of Science - Food Science And Nutrition
California Polytechnic State University
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