Dana Harris
Davenport,FL
Summary
Dynamic retail professional with extensive experience at Lowe’s, excelling in team management and sales strategies. Proven track record in enhancing customer satisfaction and streamlining operations. Strong leadership and problem-solving skills, coupled with expertise in visual merchandising, drive successful outcomes and foster a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Sales Floor Supervisor
Lowe’s
04.2023 - Current
- Supervised daily sales operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff on product knowledge and effective sales techniques.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented visual merchandising standards to enhance store presentation and drive sales.
Front End Supervisor
Lowe's
2021 - 2023
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members
- Collaborated with management to develop staff schedules that align with peak business hours.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
Front End Supervisor
Lowe's
2014 - 2021
Credit Coordinator
Lowe’s
2013 - 2014
- Coordinated credit applications and approvals ensuring compliance with company policies.
- Mentored and trained staff on credit analysis procedures and best practices
Head Cashier
Lowe’s
2012 - 2013
- Supervised daily cash handling operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers on systems, customer service standards, and operational best practices.
- Streamlined checkout processes to enhance efficiency and reduce customer wait times.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Conducted regular audits of cash registers, maintaining accuracy in financial transactions.
Education
Associate of Science - Accounting
Highline College
Seattle, WA06.2011
Skills
- Keyholder
- Retail staff management
- Team management
- Sales strategies
- Inventory
- Visual merchandising
- Strong leadership
- Employee scheduling
- Delegation
- Performance monitoring
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
Timeline
Sales Floor Supervisor
Lowe’s
04.2023 - Current
Front End Supervisor
Lowe's
2021 - 2023
Front End Supervisor
Lowe's
2014 - 2021
Credit Coordinator
Lowe’s
2013 - 2014
Head Cashier
Lowe’s
2012 - 2013
Associate of Science - Accounting
Highline College
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