Dana Harris
Dallas,TX
Summary
Detailed-oriented Customer Service and Administrative Professional with 10+ years of experience in high volume call environments, virtual reception, and office support. Proven ability to manage inbound calls, coordinate scheduling, maintain accurate records, and resolve customer concerns efficiently. Strong communicator committed to delivering excellent service and ensuring data accuracy.
Overview
17
17
years of professional experience
Work History
Virtual Receptionist
Signpost Inc
Bensenville, IL
02.2022 - 04.2026
- Managed multi-line phone systems to efficiently handle incoming calls and inquiries.
- Coordinated appointment scheduling for clients, optimizing daily workflows.
- Provided exceptional customer service via phone enhancing client satisfaction.
- Maintained accurate records of client interactions in CRM software, ensuring data integrity.
Customer Service Representative
Priority Fulfillment Services
Dallas, TX
10.2013 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and fulfillment using advanced inventory management systems.
- Trained new team members on company policies and customer service protocols.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Goodwill Temporary Service
Ft. Worth, TX
06.2009 - 10.2013
- Managed scheduling and calendar coordination for executives to optimize time management.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Bill J. Priest
Dallas, TX10-2013
Skills
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Customer Service-oriented
- Data entry proficiency
- Call routing
- Appointment scheduling
Timeline
Virtual Receptionist
Signpost Inc
02.2022 - 04.2026
Customer Service Representative
Priority Fulfillment Services
10.2013 - 01.2023
Administrative Assistant
Goodwill Temporary Service
06.2009 - 10.2013
High School Diploma -
Bill J. Priest