Dana Hartrich
Syracuse,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Medical Office Administrator & Scheduler
Upstate Cancer Center
08.2023 - Current
- Contributed to welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Streamlined check-in process for approximately 230 patients daily, resulting in reduced wait times and increased satisfaction.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Optimized patient flow within clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
Branch Services Representative
Empower Federal Credit Union
07.2022 - 08.2023
- Built and strengthened customer relationships by leveraging interpersonal and communication skills.
- Counted and packaged large volumes of currency and coins twice daily.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Salon & Spa Front Desk Receptionist
Salon Allure
01.2021 - 07.2022
- Acted as first point of contact and set appointments for prospective clients.
- Balanced availability of over 20 employees, customer schedules and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to independently handle over 50 calls each day.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and distributed messages to team members to support open communication and high customer service.
Salon & Spa Assistant
Salon Allure
08.2019 - 07.2022
- Assisted and anticipated needs of 10+ hairstylists and estheticians (mixing color, preparing tools, shampooing and styling clients, applying color, etc.)
- Improved client satisfaction by providing exceptional customer service and anticipating their needs.
- Multitasked cleaning, laundry, and keeping up with day to day functions of salon and spa efficiently.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
General Manager
Squeeze Juicery
06.2014 - 07.2019
- Set clear expectations and created positive working environment for employees.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of store operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies. Verified accurate records and sufficient supplies by conducting daily inventories of food, beverages, glassware and other materials.
- Carefully interviewed, selected, trained and supervised team of 20 employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate Of Applied Business - Business Administration And Management
Monroe Community College
Rochester, NY05.2026
Bachelor of Science - Physician Assistant
D'Youville College
Buffalo, NYSkills
- Operational Efficiency
- Attention to Detail
- Conflict Resolution
- Excellent verbal & written Communication
- Friendly, Positive Attitude
- Task Prioritization and Delegation
- Calm Under Pressure
- Social Perceptiveness
- Multitasking and Organization
- Staff Training and Management
- Customer Service
- Computer Skills
Timeline
Medical Office Administrator & Scheduler
Upstate Cancer Center
08.2023 - Current
Branch Services Representative
Empower Federal Credit Union
07.2022 - 08.2023
Salon & Spa Front Desk Receptionist
Salon Allure
01.2021 - 07.2022
Salon & Spa Assistant
Salon Allure
08.2019 - 07.2022
General Manager
Squeeze Juicery
06.2014 - 07.2019
Associate Of Applied Business - Business Administration And Management
Monroe Community College
Bachelor of Science - Physician Assistant
D'Youville College
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