Hi, I’m
Dana Haussman
Viera,FL
Summary
Ambitious Catering and Event Manager with over 10 years of experience leading efficient service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
9
years of professional experience
Work History
Hideaway Beach Club, Marco Island, FL
Catering & Events Director
2021.09 - Current (3 years)
Job overview
- Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction and revenue numbers 30%.
- Monitored and controlled event expenditures to meet budgets.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Assembled creative and innovative event attractions based on internal capabilities.
- Generated ideas to enhance and expand current event offerings.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Coordinated with sales and marketing teams to publicize and promote events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated florists, photographers, and musicians for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Analyzed event costs to identify areas of improvement and cost savings.
Royal Poinciana Golf Club, Naples, FL
Catering & Event Manager
2015.12 - 2021.09 (5 years & 9 months)
Job overview
- Conducted tours of the clubhouse and expose clients to the facility and services.
- Tailored events according to the personal tastes and budgets of members, managing and exceeding expectations.
- Created banquet event orders for every event and pass all information on to food and beverage managers and chefs.
- Planned and coordinated menus, set-up details, rentals and desired specialty items with client, vendors and club staff members.
- Created promotional flyers and any other publications that may be needed for club events or private events.
- Provided support for set-up/teardown, event flow.
- Acted as a liaison between members, guests and internal support staff.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Flexibility with work schedule including evenings, weekends and holidays.
Bay Colony Beach Club, Naples, FL
Poolside Bar and Dining Operations Manager
2014.08 - 2016.01 (1 year & 5 months)
Job overview
- Ensured that each individual drink ordered by a customer was of the highest quality possible.
- Constantly monitored and maintained the cleanliness, sanitation and organization of bar and service area.
- Inspected the bar set-up, checking for cleanliness etc.
- And rectified deficiencies with respective personnel.
- Made sure that the staff were all aware of the liquor licensing laws and knew how to implement them.
- Monitored stock levels and ordered wine and spirits as necessary to ensure that the club did not run low at peak times.
- Developed and designed new cocktail menus based on the clientele.
- Provided mentor-ship, motivation and training to new employees.
Laplaya Beach and Golf Club, Naples, FL
Assistant Food and Beverage/ Events Manager
2013.12 - 2014.08 (8 months)
Job overview
- Provided operational support including contract negotiations, vendor purchases, marketing activities and general management.
- Collaborated with catering and sales to plan and organize events, interact with clients and work with corporate planners to create special events.
- Collaborated with chefs, banquet managers and convention leaders in planning and executing highly successful functions.
- Developed floor plans and seating assignments as well as design buffets with tasteful and appropriately themed décor.
- Helped to create seasonal menus that introduce innovative dishes while respecting established favorites.
- Booked and planned dining events for private parties of up to 250 guests, ensuring excellent quality and service.
- Gained advanced expertise in wines, liqueurs, alcohol, and beers through management of bar operations.
Education
Florida Gulf Coast University , Fort Myers, FL
Bachelor of Science from Resort and Hospitality Management, Marketing Management
05.2012
University Overview
- Member of Delta Delta Delta Sorority
- Member of Student Chapter of Club Managers Association of America
Skills
- Customer Service
- Creative Thinking
- Attention to Detail
- Team Leadership
- Relationship Building
- Problem Solving
- Food & Beverage Service
Timeline
Catering & Events Director
Hideaway Beach Club
2021.09 - Current (3 years)
Catering & Event Manager
Royal Poinciana Golf Club
2015.12 - 2021.09 (5 years & 9 months)
Poolside Bar and Dining Operations Manager
Bay Colony Beach Club
2014.08 - 2016.01 (1 year & 5 months)
Assistant Food and Beverage/ Events Manager
Laplaya Beach and Golf Club
2013.12 - 2014.08 (8 months)
Florida Gulf Coast University
Bachelor of Science from Resort and Hospitality Management, Marketing Management
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