Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Dana Hawkins

Windsor,CA

Summary

I am a 23 year old nursing student and certified nurse assistant that is hardworking and reliable; I have strong communication skills, and am willing to do extra work to gain experience. I am experienced in working under pressure, and excellent with deadlines and completing tasks in a timely manner. I have been working in customer service for 7 years and love working on my feet which is how I know healthcare is my field! I graduated with my Associate degree in Pre-Allied Health Sciences in May of 2021 from the SRJC, and I am currently attending the SRJC's nursing program to receive my RN license.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server

Warike Restobar
10.2021 - Current
  • Answering the customer's questions related to the special item of the day, ingredients used, and food preparation in case of daily changing menus
  • Coordinated with the owner’s to continuously improve the menu in relation to the feedback given from guests
  • Training new employees about the menu, proper etiquette, and atmosphere of the restaurant
  • Maintaining proper communication between servers, bartenders, and kitchen staff to ensure a functional atmosphere within the restaurant.

Certified Nurse Assistant

Petaluma Post-Acute Rehab
11.2021 - 01.2022
  • Accurate documentation of patient information (e.g vital signs, I&Os, level of assistance) using the point click care system.
  • Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing, and grooming.
  • Utilized therapeutic communication with patients to create comfort and a sense of trust.
  • Timely and prompt interpersonal communication with other staff to ensure problems that arise are taken care of.

Member Service Representative

Redwood Credit Union
11.2020 - 05.2021
  • Working in the corporate office of RCU’s call center taking a high volume of calls per day
  • Creative problem solving for complex out of the ordinary questions
  • Quickly able to utilize internal company resources as well as a team of supervisors to ensure that our members receive the most accurate information while keeping call time below four minutes per call
  • Strong ability to consult in and work with my coworkers to ensure the best member experience

Deli Clerk

Big John’s Market
11.2001 - 09.2017
  • Working in a fast paced environment to ensure customer satisfaction and help to maintain a functional organizational climate within the deli; experience with timed tasks and deadlines
  • Weekend bakery manager, dealing with customer requests, ordering inventory, communicating with upper management to decide product placement on the floor and inventory quantity to ensure there is no product waste

Education

Associate degree - Pre-Allied Health

Santa Rosa Junior College

Associate Degree in Nursing -

Santa Rosa Junior College
Santa Rosa, CA
05.2024

Certified Nurse Assistant -

Santa Rosa Junior College
Santa Rosa, CA
08.2021

Skills

  • Feeding Assistance
  • Calm Under Stress
  • Interdisciplinary Care
  • ADLs Assistance
  • Promoting Healthy Habits

Certification

CRP Certified BLS Certification

Timeline

Certified Nurse Assistant

Petaluma Post-Acute Rehab
11.2021 - 01.2022

Server

Warike Restobar
10.2021 - Current

Member Service Representative

Redwood Credit Union
11.2020 - 05.2021

Deli Clerk

Big John’s Market
11.2001 - 09.2017

Associate degree - Pre-Allied Health

Santa Rosa Junior College

Associate Degree in Nursing -

Santa Rosa Junior College

Certified Nurse Assistant -

Santa Rosa Junior College

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