Dana Hedrick
Winston Salem
Summary
Results-driven professional specializing in inventory management, customer service, and compliance monitoring. Demonstrated success in food safety initiatives and team training programs. Committed to improving customer satisfaction and operational efficiency through strategic practices.
Overview
23
23
years of professional experience
Work History
Dropshipper
Self Employed Web
Winston-Salem
02.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Meat Dept Manager
Cookout
Kernersville
02.2015 - 02.2023
- Trained staff on meat preparation and safety standards.
- Oversaw inventory management, including ordering and stocking products.
- Ensured compliance with health regulations and food safety guidelines.
- Regulatory Compliance/ Daily U.S.D.A. inspections, Health and Safety Management.
- Ground, Formed,Packaged and Shipped beef to retail the stores.
- Maintained/Managed load and delivery schedule for trucks(Forklift for semis).
Store Manager (Co/Asst.)
Cookout Restaurant
Winston-Salem
02.2013 - 02.2015
- Coordinated work schedules to maintain optimal staffing levels during peak times.
- Supervised daily operations to ensure efficient restaurant functioning.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Handled customer complaints and resolved issues to enhance satisfaction.
General Manager
Quiznos Subs
Winston-Salem
07.2002 - 12.2012
- Oversaw staff training programs to improve service delivery and employee engagement levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Real Estate And Broker's Licensure - Real Estate
Triad Real Estate School
Winston-Salem, NC03-2005
High School Diploma -
Independence High School
Winston-Salem, NC06-1993
Some College (No Degree) - Spanish
Forsyth Technical Community College
Winston-Salem, NCSkills
- Inventory management
- Customer service
- Team training
- Compliance monitoring
- Food safety
- Staff scheduling
Languages
English
Professional
Spanish
Limited
Timeline
Dropshipper
Self Employed Web
02.2023 - Current
Meat Dept Manager
Cookout
02.2015 - 02.2023
Store Manager (Co/Asst.)
Cookout Restaurant
02.2013 - 02.2015
General Manager
Quiznos Subs
07.2002 - 12.2012
Real Estate And Broker's Licensure - Real Estate
Triad Real Estate School
High School Diploma -
Independence High School
Some College (No Degree) - Spanish
Forsyth Technical Community College