D'ana Hernandez
Deltona
Summary
Bilingual professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Operator/PSS
Fl Cancer Specialist
07.2022 - Current
- Schedule/reschedule new and established patients
- Assist with check in/out
- Answer phones
- Work daily/monthly reports
- Adjust provider patient schedules to fit protocols
- Pull records and file
- Schedule outpatient scans
- Collect copays/treatment fees
- Add activity notes for pt messages or nurses
Medical assistant/front office administration
Dr. Carlos L. Dominguez, M.D.
08.2021 - 07.2022
- -Triage patients
- -Schedule/reschedule new and established patients
- -Assist with check in/out
- -Send electronic medication refills and medication prior authorizations
- -Answer phones
- -Assist with referrals to specialists
Teacher
Gateway Christian academy
10.2020 - 07.2021
- -Create lesson plans
- -Ensure all health and safety protocols are met
- -Organize weekly curriculum
- -Monitor and evaluate students
Hairstylist
Latin Professional Salon
02.2020 - 03.2021
- -Upheld standards of sterilization
- -Manage and Organize appointments
- -Customer service and Care
- -Prepare work stations
- -Consultations
- -Inventory and stock
- -Process transactions
Infant Teacher Assistant
La Petite Academy
12.2018 - 02.2019
- -Assist with planning curriculum
- -Assist with insuring daily activities are met
- -Organize daily reports
- -Maintained sanitary and sterilization daily
- -Meet and discuss any concerns with parents
Sales Associate, Beauty Advisor
Sally Beauty Supply
12.2017 - 11.2018
- -Sales and marketing
- -Inventory and stock
- -Process transactions
- -Customer satisfaction
- -Consultations
- -Time management
Customer Service
Healthnet Federal Services
10.2017 - 12.2017
- -Individual assistance to Veterans
- -Appointment set up and verification
- -Organize needs of Patient
- -Valid information
- -Provide and transfer all authorizations and materials
- -Document proficiency
- -Urgent request related to needs of Veterans
- -Manage time
Sales Associate/ Beauty Advisor
Sally Beauty Supply
12.2016 - 10.2017
- -Customer satisfaction
- -Advice and Counsel for best results
- -Inventor and stock
- -Process transactions
- -Sales and promotions
Teacher and Office Assistant
Children’s Nest Day School
07.2015 - 10.2016
- -Assist with VPK
- -Create and organize lessons
- -Meet with parents
- -Intake of Payments
- -File paperwork and input in system
- -Print documents
- -Organize safety procedures
- -Create a decorative environment
Education
Associate of Science - Medical Assisting Science
Keiser University
Fort Lauderdale, FL07-2021
Associate of Science - Medical Billing And Coding
Keiser University
Fort Lauderdale, FL07-2021
Cosmetology
Shear Excellence Hair Academy
01.2018
High School Diploma - undefined
Durant High School
Plant City, FL05.2015
Skills
- Active listening
- Sales and Marketing
- Organization
- Problem Solving
- Time Management
- Self Sufficient
- Quality
- Critical Thinking
- Communication
- Bilingual
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operator/PSS
Fl Cancer Specialist
07.2022 - Current
Medical assistant/front office administration
Dr. Carlos L. Dominguez, M.D.
08.2021 - 07.2022
Teacher
Gateway Christian academy
10.2020 - 07.2021
Hairstylist
Latin Professional Salon
02.2020 - 03.2021
Infant Teacher Assistant
La Petite Academy
12.2018 - 02.2019
Sales Associate, Beauty Advisor
Sally Beauty Supply
12.2017 - 11.2018
Customer Service
Healthnet Federal Services
10.2017 - 12.2017
Sales Associate/ Beauty Advisor
Sally Beauty Supply
12.2016 - 10.2017
Teacher and Office Assistant
Children’s Nest Day School
07.2015 - 10.2016
Cosmetology
Shear Excellence Hair Academy
High School Diploma - undefined
Durant High School
Associate of Science - Medical Assisting Science
Keiser University
Associate of Science - Medical Billing And Coding
Keiser University
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