Dana Hicks
Dundalk,MD
Summary
Highly skilled and enthusiastic professional with more 18+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
20
20
years of professional experience
Work History
Home Care Coordinator Assistant
Johns Hopkins Bayview Medical Center
04.2023 - Current
- Contributed to continuous process improvements within the organization through proactive problem-solving efforts.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Scheduled , managed pre-certifications and verified insurance coverage.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Proactively identified potential risks or issues in the provision of home-based care, implementing corrective actions as necessary.
- Managed clinical documentation to maintain compliance with regulatory standards and requirements.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with interdisciplinary team members for comprehensive patient-centered care approach.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Established strong relationships with local healthcare providers to enhance referral networks and expand service offerings for clients in need of home-based care solutions.
- Trained new staff members on company policies, procedures, and best practices for home care coordination.
Lead Clinical Technician (Covid Testing)
Johns Hopkins Hospital
02.2022 - 04.2023
- Streamlined processes by implementing efficient workflows and improving testing protocals.
- Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Summarized test results and activities for management via verbal updates or written reports.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Identified and traced quality control issues impacting laboratory results.
- Monitored patients and maintained detailed records for physician review.
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Nurse Support Technician II
Greater Baltimore Medical Center, GBMC
03.2015 - 01.2022
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Managed care from admission to discharge.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Contributed to cost-saving initiatives by identifying areas for waste reduction without compromising patient care quality.
- Followed proper procedure for installation and removal of catheters, IVs, and PIC lines.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Skilled at working independently and collaboratively in a team environment.
Clinical Support Technician II
Mercy Medical Center Baltimore Md
04.2012 - 03.2015
Patient Care Technician
Union Memorial Hospital
01.2012 - 02.2015
Warehouse Manager
Directbuy Of Baltimore North
08.2006 - 12.2009
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Organized and detail-oriented with a strong work ethic.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Unit Supply Sergeant
United States Army
01.2004 - 08.2009
- Signed off on existing contracts to verify completion of contractual deliverables.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Assessed and updated procedures for compliance with Federal Acquisition Regulations, [Branch] regulations and existing policies.
- Synchronized supply chains to optimize inventory and service procedures.
- Managed the maintenance, repair, and replacement of unit equipment through diligent monitoring and follow-up actions.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Closely monitored material readiness of high-priority units.
- Trained, guided and onboarded agents and new employees in such areas as acquisition, government accounting, lifecycle management and property disposal.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Prepared detailed reports on inventory levels, usage trends, and procurement activities to inform decision-making at higher levels of command.
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Delivered budgets for sustainment services and materials.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Established effective relationships with vendors, negotiating contracts for the best terms and prices on supplies and equipment.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH11.2024
ULLS-S4 CERTIFICATION - SUPPLY
Unit Supply Specialist Training
Fort Lee, VA06.2024
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD05.2003
Skills
- Records Maintenance
- Staff Scheduling
- MEDITECH EHR Software
- Personnel Recruitment
- Emergency Readiness
- Performance Metrics
- Home Care Regulations Understanding
- Immunizations
- Administrative Staff Supervision
- Epic Systems
- Logistics Project Management
- Staff Supervision
- Employee Work Scheduling
- Inventory and restocking
- Electronic Medical Record Software
- Critical Thinking
- Heartsaver First Aid CPR AED
Timeline
Home Care Coordinator Assistant
Johns Hopkins Bayview Medical Center
04.2023 - Current
Lead Clinical Technician (Covid Testing)
Johns Hopkins Hospital
02.2022 - 04.2023
Nurse Support Technician II
Greater Baltimore Medical Center, GBMC
03.2015 - 01.2022
Clinical Support Technician II
Mercy Medical Center Baltimore Md
04.2012 - 03.2015
Patient Care Technician
Union Memorial Hospital
01.2012 - 02.2015
Warehouse Manager
Directbuy Of Baltimore North
08.2006 - 12.2009
Unit Supply Sergeant
United States Army
01.2004 - 08.2009
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
ULLS-S4 CERTIFICATION - SUPPLY
Unit Supply Specialist Training
High School Diploma -
Paul Laurence Dunbar High School