Dana Hicks
De Witt,Iowa
Summary
Searching for a challenging position with deadlines and great opportunities that will allow me to develop and grow in an environment that welcomes creative thinking. Multi-tasking Team Leader well-known for executing successful, leadership initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
Work History
STD and LOA Team Lead
Sedgwick
05.2024 - Current
- Review, evaluate and process disability insurance claims according to procedure and practice for complex claims Timely and correctly
- Assist on escalated calls regarding issues or concerning questions
- Motivate team members
- Monitor work on computers and applications
- Create supportive team environment
- Develop training materials and resources
- Assign tasks to team members
- Conduct performance reviews
- Process multiple reports
- Process payroll, to insure employees are paid timely and correctly
- Maintain positive relationship with all paying clients
- Support all team members to provide happy safe working environment
- Implementation for new clients on go lives
- Communicate with outside vendors
- Client facing meetings
- Escalation for clients and employees
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
LOA Team Lead
Sedgwick
01.2024 - 05.2024
- Review, evaluate and process disability insurance claims according to procedure and practice for complex claims Timely and correctly
- Assist on escalated calls regarding issues or concerning questions
- Motivate team members
- Monitor work on computers and applications
- Create supportive team environment
- Develop training materials and resources
- Assign tasks to team members
- Conduct performance reviews
- Process multiple reports
- Process payroll, to insure employees are paid timely and correctly
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
SR. Short Term Disability and FMLA Claims Examiner
Sedgwick
04.2023 - 12.2023
- Review, evaluate and process disability insurance claims according to procedure and practice for complex claims Timely and correctly
- Assist all clients on calls, by answering questions, explain their disability and FMLA coverage and pay
- Process payroll, to insure employees are paid timely and correctly
- Diligently review reports to ensure that no errors have been made in process
- Ensure compliance with regulatory standards, company policy and guidelines
- Assist with all other team members making sure they are kept current and made sure all team members work is done correctly
- Licensed in the state of Texas for all lines of insurance
- I assist on multiple other clients for support, NIKE, Allstate, Tysons, Dollar Tree, CTA, Jet blue, WSP and Clayton for disability and leave of absence claims
- Mentor new incoming examiners to multiple accounts following outlined best practices guidelines to insure properly trained
- Assist in spread sheets that need completed with past due work on both leave side and disability side
- Answer and assist with all questions from fellow co-workers to make sure we work best as a team
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
Short term Disability and FMLA Claims Examiner
Sedgwick
05.2022 - 04.2023
- Review, evaluate and process disability insurance claims according to procedure and practice
- Assist all clients on calls, by answering questions, explain their disability and FMLA coverage and pay
- Process payroll, to insure employees are paid timely and correctly
- Diligently review reports to ensure that no errors have been made in process
- Ensure compliance with regulatory standards, company policy and guidelines
Service Center Representative
Sedgwick
03.2021 - 05.2022
- Open new short-term disability, leave, liability and workers’ compensation claim for clients’ employees
- Assist all clients on calls, by answering questions, relaying information to their examiners, or providing information that is needed
- Information clients of the specific information regarding what their company provides for requirements and plans
- Mentor 2 new representee’s and help transition the two new representee’s every other week to being able to help assist and preform their job duties as best as they can before being on their own on the floor
QA trainer, CNC operator and trainer
maclean fogg
04.2019 - 02.2021
- Created process manuals for all machines, tools, and parts to better assist in training new employees one how our machines run, how to measure parts, and use tools properly
- Host meetings of 10-15 people including management to go over and confirm the documents were ready to be given a document number, placed on the floor and used in training
- Before I was promoted up to the training position, I was a CNC operator and trainer
- I would train new employees how to run a CNC machine properly, document product made, scrap made, and how to make sure part were in spec
Cosmetologist and Assistant Manager Trainer
Great clips
12.2013 - 04.2019
- As a licensed cosmetologist I would schedule clients with appointments, answer phone calls, sell products, educate clients, and preform services
- Once promoted up to assistant manager and trainer, I would set up the new employee with their forms and documents for new employment, shadow over them while they preform services, check services to make sure customers as happy, and determine if employee was able to complete 60-day training before being on their own
Education
BA - business management
UAGC
Online01.2026
License -
Capri College
Dubuque, IA11.2012
High School Diploma -
West Carroll
05.2011
Skills
- Training skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Regulatory Compliance
- Team motivation
- Leading Team Meetings
Timeline
STD and LOA Team Lead
Sedgwick
05.2024 - Current
LOA Team Lead
Sedgwick
01.2024 - 05.2024
SR. Short Term Disability and FMLA Claims Examiner
Sedgwick
04.2023 - 12.2023
Short term Disability and FMLA Claims Examiner
Sedgwick
05.2022 - 04.2023
Service Center Representative
Sedgwick
03.2021 - 05.2022
QA trainer, CNC operator and trainer
maclean fogg
04.2019 - 02.2021
Cosmetologist and Assistant Manager Trainer
Great clips
12.2013 - 04.2019
BA - business management
UAGC
License -
Capri College
High School Diploma -
West Carroll
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