Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Communication Skills
References
Timeline
Generic

Dana Hilbert

Pasco,WA

Summary

Aiming for a position within an organization that shares my values, possesses a clear mission, and values employee well-being. Experienced Division Manager with an analytical and driven approach to overseeing clinical operations. Successful at establishing strong business practices, adhering to compliance requirements and promoting enhancements.

Overview

20
20
years of professional experience

Work History

Regional Support Nurse

Prestige Care
2017.01 - Current

2017 to 2021 worked as Regional Support Nurse

2022 to Current worked Part Time, Peridium

and Full Time to align with family / work balance.

  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
  • Met with and patients to discuss and distribute information on health maintenance and disease prevention.
  • Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
  • Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Recorded details regarding therapies to keep patient charts updated.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Divisional Director of Clinical Operations

Empress Health Care
2022.08 - 2022.11
  • Coaching, mentoring employees at all levels, fostering a culture of professional development and career advancement within the division.
  • Worked collaboratively with corporate staff, risk management and other corporate leaders addressing Performance Improvement and Safety concerns.
  • Fostered an atmosphere of open communication between departments, enabling better collaboration on projects and initiatives.

Regional Director of Health and Wellness

Cascadia Senior Living & Fieldstone Memory Care
2021.08 - 2022.07
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Visited sites periodically to view service levels and adherence to global service standards.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Promoted a safety-first culture within the region, implementing best practices that reduced workplace incidents significantly.

Director Nursing Services

Prestige Care Sunnyside
2014.01 - 2017.01

Director Nursing Services

Prestige Care / Eagle Health Care
2009.01 - 2014.01

Assistant Director Nursing Services

Eagle Health Care Richland Rehabilitation Center
2005.01 - 2009.01

Education

Trained Infection Preventionist -

CDC

RN ADN -

Columbia Basin Collage
01.1994

Graduate - Cosmetology

Clare's Beauty Collage
01.1982

Pasco Senior High School
01.1981

Graduate -

St Patrick's Elementary And Junior High School
01.1978

Skills

  • Oversite of multiple centers assigned 7-10, working with and for the clinical departments to be best in quality, regulatory compliance, maintaining budget, and staffing retention
  • Monitoring resident assessments to maintain / achieve 5 Star ratings through (QM’s, QRP’s and accurate coding) making corrections where and when indicated, providing education needs to ensure sustainability
  • Ensuring quality care is delivered in a person-centered plan of care, respecting, and honoring residents’ rights to choose and direct their own care
  • Conducting investigations and reporting requirements of accidents and incidents, ensuring compliance with State Regulation
  • Development of Service Plans, updating Service Plans as indicated by client needs, changes in condition.
  • Oversite in focused centers and recent IJ citations to mitigate monetary burden, return center to compliance, provided education / training to maintain sustainability from failed practice/systems
  • Participated in QAPI and Facility Assessments, identifying and providing educational needs of the clinical team and implement Pips as needed and or indicated by the Facility Assessments
  • Knowledgeable on COVID 19 and NHSN, with previous level 3 access
  • Conduct focused infection control surveys for facilities, in preparation of state or federal surveyor visits. Aid with DPOC for IC citations
  • Annual Policy review and updates
  • Able to lead and direct clinical programs and implement changes with policies / procedures as needed for group settings or individual
  • Identify system failures / practice, develop and implement Past Non -Compliance Plan of Correction to mitigate monetary fines and maintain star ratings
  • Develop plans of corrections with compliance and sustainable outcomes, self-identify failed practice/systems and implement past non-compliance
  • Assisted with maintaining staff and resident immunization records
  • Plan and implement staff training / education to maintain state and federal requirements
  • Track and trend infections and implement corrective measures to reduce the spread of communicable disease in the health care setting
  • Patient Assessment
  • Clinical Documentation
  • Patient Education
  • Care plan implementation
  • Emotional awareness
  • EMR Systems
  • High level of autonomy
  • Long-Term Care
  • Nursing staff leadership
  • RN Licensed by Washington and Oregon Board of Nursing
  • Geriatric Care
  • Relationship Building
  • Complex Problem-Solving
  • Strong Clinical Judgment

Accomplishments

  • AHCA Bronze Award Recipient in 2013 and 2017
  • Deficiency Free Annual Survey 2014
  • 2017 Annual Survey with One Deficiency (low level)
  • Team member and educator for new EHR (PCC) rollout / implementation corporate wide
  • Instructor certified for Dementia and Mental Health required training
  • CDC trained Infection Preventionist
  • Good survey history with professional relationships built on years of trust and honesty with region one team

Leadership Experience

  • Being present in the moment, and transparent
  • Expanded knowledge of leadership skills through live and virtual Seminars
  • Fred Pryor Leadership “Dealing with Difficult People,” “Emotional Integrity,” “Team Building and Coaching Skills “, and much more
  • John C. Maxwell ;” Leading in Tough Times”, “The Self Aware Leader”, “Relationships”

Communication Skills

Able to communicate effectively across all healthcare continuums, families, medical providers, leadership members and Steak Holders

References

References, professional and personal, will be provided upon request.

Timeline

Divisional Director of Clinical Operations

Empress Health Care
2022.08 - 2022.11

Regional Director of Health and Wellness

Cascadia Senior Living & Fieldstone Memory Care
2021.08 - 2022.07

Regional Support Nurse

Prestige Care
2017.01 - Current

Director Nursing Services

Prestige Care Sunnyside
2014.01 - 2017.01

Director Nursing Services

Prestige Care / Eagle Health Care
2009.01 - 2014.01

Assistant Director Nursing Services

Eagle Health Care Richland Rehabilitation Center
2005.01 - 2009.01

Trained Infection Preventionist -

CDC

RN ADN -

Columbia Basin Collage

Graduate - Cosmetology

Clare's Beauty Collage

Pasco Senior High School

Graduate -

St Patrick's Elementary And Junior High School
Dana Hilbert