DANA HOWELL
Houston
Summary
Dependable Direct Care Worker with strong understanding of customer service industry. Built solid relationships with clients and colleagues while delivering exceptional service and support. Organized and compassionate, effectively managed health-related conditions and facilitated medication administration and appointments.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Cashier
Dollar Tree Stores
Fort Worth
10.2025 - 02.2026
- Handled cash, credit, and gift card payments with accuracy, contributing to customer satisfaction.
- Processed customer transactions at checkout, ensuring a smooth and efficient payment experience.
- Maintained cleanliness and organization of store, enhancing overall shopping environment.
Licensed P&C Insurance Agent
TTEC
04.2023 - 04.2024
- I listen to customers, understand their needs, and assist with providing appropriate coverages
- I utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Assisted customers with premium payments and payment arrangements, ensuring timely transactions
- Answered inbound calls courteously and professionally, enhancing customer experience
- Accurately document and process customer changes and updates in appropriate systems.
- Researched systems to find missing information and coordinated with other departments to resolve issues.
- Provided Medicare guidance to clients remotely during seasonal enrollment periods.
Caregiver
Visiting Angels
Yukon
02.2022 - 04.2023
- Assisted with dressing, bathing, and personal hygiene to ensure comfort and dignity
- Prepared meals, managed grocery shopping, and provided transportation to appointments for client well-being
- Collaborated with senior client and family to assess and address client needs
- Facilitated communication between medical professionals and clients to address health updates.
- Provided compassionate care to clients in their homes.
Licensed Life and Health Insurance Agent
Teleperformance USA
09.2021 - 03.2022
- Functioned as a licensed Life and Health Insurance Agent, guiding clients in making informed decisions about their insurance needs.
- Sold Medicare supplement insurance policies to help clients manage healthcare costs not covered by Part A or Part B.
- Educated customers on Medicare plans and coverage options to facilitate informed decisions.
- Reviewed applications to assess eligibility for coverage, ensuring compliance with guidelines.
Advantage Case Manager
Country Style Health Care
04.2018 - 01.2019
- Assessed functional and cognitive capacity, limitations, need for services, strengths, abilities, supports, and resources to identify appropriate service interventions
- Facilitated service planning and resource allocation, developing service prescriptions that detail required services, their amount, frequency, and duration based on assessed needs
- I assisted members with service plan implementation which is a process of contacting both formal and informal providers to arrange for services outlined in the service plan
- Monitored service delivery by providers and members to ensure compliance with the service plan and evaluated ongoing effectiveness in meeting client needs
- Oversaw member cases to ensure service delivery
- I completed the initial assessment for new members to Advantage
Advantage Case Manager
Daily Living Centers
10.2015 - 07.2017
- Worked with families and children to identify individual needs, facilitated conflict resolution, and created action plans to help achieve established goals
- Managed case files for families to coordinate services and support.
- Managed the enrollment process for each child.
- I supported classroom activities and managed student engagement.
- I administered first aid and medication as prescribed by the physician.
Family Advocate
Family Advocate
10.2012 - 10.2014
Education
B.A. - Psychology
University of Central Oklahoma
Edmond, OK 06.2008 - 07.2010
A.A. - Psychology
Oklahoma City Community College
Oklahoma City, OK 08.2005 - 12.2007
Nursing Assistant Certification -
Metro Technology Center
Oklahoma City, OK 02.2002 - 04.2002
Skills
- Point of Sale
- Cash Handling
- Cash Register
- Transaction Processing
- Customer Service
- Customer Support
- Customer Interaction
- Customer Engagement
- Customer follow-up
- Loyalty Programs
- Product Knowledge
- Sales Support
- Problem solving
- Active listening
- Store Policies
References
Professional and Personal recommendations provided upon request.
Timeline
Customer Service Cashier
Dollar Tree Stores
10.2025 - 02.2026
Licensed P&C Insurance Agent
TTEC
04.2023 - 04.2024
Caregiver
Visiting Angels
02.2022 - 04.2023
Licensed Life and Health Insurance Agent
Teleperformance USA
09.2021 - 03.2022
Advantage Case Manager
Country Style Health Care
04.2018 - 01.2019
Advantage Case Manager
Daily Living Centers
10.2015 - 07.2017
Family Advocate
Family Advocate
10.2012 - 10.2014
B.A. - Psychology
University of Central Oklahoma
06.2008 - 07.2010
A.A. - Psychology
Oklahoma City Community College
08.2005 - 12.2007
Nursing Assistant Certification -
Metro Technology Center
02.2002 - 04.2002