Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Quote
Continued Education
AdministrativeAssistant
Dana Irvine

Dana Irvine

Mortgage Processor
Belton,TX

Summary

Accomplished mortgage professional with proven track record in loan processing, financial document evaluation, and ensuring compliance with industry regulations. Adept at streamlining processes to enhance efficiency and promote teamwork. Recognized for adaptability and commitment to achieving results in fast-paced environments. Possess strong communication and problem-solving abilities, along with technical expertise in mortgage software and regulatory compliance.

Overview

18
18
years of professional experience
1
1
Certificate
1
1

National Association of Insurance ID# 3008724 NPN: 17535564

1
1

American Association of Notaries ID# 13200781-6 Texas Notary Pub

Work History

Mortgage Processor

Baker Tilly
10.2020 - 05.2025
  • Processes an average of 13 mortgage loans files per day, ensuring compliance with industry regulations and company standards.
  • Demonstrated expertise in various loan programs including FHA, VA, and Conventional mortgages.
  • Re-calculates Income and assets per documentation.
  • Prepares letters to re-verify documentation used in the approval of a loan, gift letter, verification of employment/income, and verification of deposits calculating income for annual and hourly figures.
  • Verifies and checks information received because of the re-verification letters.
  • Maintained accurate and detailed records of all loan files, ensuring compliance with company and regulatory policies.
  • Achieved a high level of productivity, consistently meeting or exceeding established departmental goals and targets.
  • Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
  • Fully remote position
  • Ensured accuracy of loan documentation, meticulously cross-checking figures and calculations before submission for approval.

Branch Manager II

Republic Finance
02.2015 - 07.2020
  • Promoted through a series of positions due to strong financial, operating, team-building, and leadership performance.
  • Acted as Manager for a branch totaling $4.7 million in net receivables and 1100 active accounts within two years.
  • Implemented process-driven solutions to reduce losses and maintain a profit.
  • Handled the loan processing cycle, promoting and selling services, originating and processing credit loan applications, performing risk analysis and underwriting loan approval or declinations, and administering loan closings.
  • Developed action plans to improve operational controls, mitigated loss with a 37% increase in monthly payments, and ensured consistent customer service and superior client experience.
  • Managed branch financials, including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support. M

Paraprofessional

Multiple Schools within New York and Georgia
01.2012 - 01.2015
  • Provided instruction, managed the classroom environment, and promoted student learning in the absence of the regular classroom teacher.
  • Monitored students' progress and supervised curriculum.
  • Prepared and distributed educational materials by the decided lesson plans.

Program Assistant

1199 SEIU
03.2012 - 02.2013
  • Provided administrative and program support to the Director and Program Specialists of the 1199SEIU Training and Employment Funds in the Upstate Region.
  • Coordinated and implemented union-wide medical programs, including health fairs, screenings, and educational seminars, collaborating with medical providers and insurance companies to ensure proper coverage and reimbursement for union members.
  • Managed and maintained program participant data, including tracking enrollment and monitoring progress.
  • Communicated program information and benefits to union members through presentations and one-on-one meetings and assisted in developing and distributing informational materials.
  • Responded to member inquiries and provided support and guidance on program-related issues.
  • Monitored program budget and expenses and provided regular reports to management on program performance and cost-effectiveness.
  • Collaborated with other departments and union leadership to identify new opportunities for program development and improvement, and provided administrative support for program meetings and events.

Human Resource Assistant

SERCO NA. Military Personnel Division
06.2010 - 12.2011
  • Assisted in managing and processing military personnel actions, including in-processing paperwork, updating personnel management databases, and advising personnel of available programs and facilities.
  • Managed requests for personnel actions, ensuring compliance with guidelines, processes, and procedures, and took corrective action on returned or invalid actions.
  • Maintained the accuracy of military personnel databases and processed requisitions in accordance with allocations and authorizations.
  • Monitored realignment and reassignments to ensure validity and proper documentation.
  • Provided recurring reports to various elements of the organization and administered the sponsorship program for newly assigned personnel.
  • Ensured compliance with administrative processes for the timely arrival of personnel, and managed out-processing for departing personnel.
  • Utilized knowledge of legislative, regulatory, and procedural requirements for a variety of personnel actions and activities, including benefits, awards, promotions, evaluations, retirements, separations, and records management.
  • Completed research on Department of Defense and Army regulations, policies, and procedures in support of the organization's mission.
  • Trained as needed to maintain proficiency with data, records, and report management processes and systems.
  • Managed the military performance evaluation program, ensuring accuracy, completeness, and regulatory compliance, and maintaining suspense logs and rating schemes.
  • Composed and assembled military correspondence, messages, statistical reports, forms, and other materials using personal computer and software programs.
  • Participated in team building activities, problem-solving, and process improvement efforts, and supported team objectives through sharing knowledge and skills with others.
  • Security Clearance: NACI

Foreclosure Processor

LandAmerica Financial Group
12.2006 - 09.2008
  • Provided exceptional customer service when interacting with borrowers, addressing concerns and answering questions related to their foreclosures.
  • Reduced processing time for foreclosure cases by streamlining communication with attorneys and clients.
  • Contributed to departmental goal achievement by working collaboratively with team members on complex cases.
  • Maintained accurate records of all foreclosure activities, ensuring compliance with state regulations.
  • Collaborated with legal teams to prepare necessary documentation for court hearings and settlements.
  • Maintained strong relationships with mortgage servicers through clear communication and timely updates on case progressions.

Education

Bachelor of Science - Communication Arts, Business

Austin Peay State University
Clarksville, TN

Skills

  • Proficiency in High-Volume Workloads
  • Strong communication skills
  • Fraud detection capabilities
  • Understanding of residential lending compliance
  • Document analysis

Certification

  • NMLS, #2002554, Certification pending final licensing test.
  • NAMU, Certified Mortgage Loan Processor
  • National Association of Insurance, #3008724, 17535564
  • American Association of Notaries, #13200781-6, Texas Notary Public
  • Security Clearance, NACI, #1102739171

Timeline

Mortgage Processor

Baker Tilly
10.2020 - 05.2025

Branch Manager II

Republic Finance
02.2015 - 07.2020

Program Assistant

1199 SEIU
03.2012 - 02.2013

Paraprofessional

Multiple Schools within New York and Georgia
01.2012 - 01.2015

Human Resource Assistant

SERCO NA. Military Personnel Division
06.2010 - 12.2011

Foreclosure Processor

LandAmerica Financial Group
12.2006 - 09.2008

Bachelor of Science - Communication Arts, Business

Austin Peay State University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Continued Education

  • Mortgage Loan Officer Class # 3366, 101 Mortgage Training, 07/01/20, 20-Hour Safe Comprehensive
  • Mortgage Loan Officer Class # 4462, 101 Mortgage Training, 06/28/20, 3-Hour Safe Comprehensive-TX
  • Certified Mortgage Loan Processor, NAMU, 10/01/20, S0036341577766

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