Dana Lindsey
Rockvale
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Buzz Management LLC
03.2024 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
Kitchen Manager
Casey General Store
04.2022 - 02.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Assistant Manager
Best Western Hotel
02.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Holiday Inn Express Hotel
12.2017 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Front Desk Supervisor
Microtel Hotel
06.2017 - 11.2017
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Night Auditor
Microtel Hotel
04.2017 - 06.2017
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Housekeeping Manager
Microtel Hotel
01.2016 - 04.2017
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Education
Bachelor - Business Administration And Management
The University of Alabama
Tuscaloosa, AL04.2006
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Oral and written communications
- Guest Relations
- Credit and cash payments
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementTimeline
Front Desk Agent
Buzz Management LLC
03.2024 - 08.2024
Kitchen Manager
Casey General Store
04.2022 - 02.2024
Assistant Manager
Best Western Hotel
02.2021 - 03.2022
General Manager
Holiday Inn Express Hotel
12.2017 - 01.2021
Front Desk Supervisor
Microtel Hotel
06.2017 - 11.2017
Night Auditor
Microtel Hotel
04.2017 - 06.2017
Housekeeping Manager
Microtel Hotel
01.2016 - 04.2017
Bachelor - Business Administration And Management
The University of Alabama
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