Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
SeniorSoftwareEngineer

Dana Jasper

Seasoned HR And Compliance Manager With Certifications In Peer Coaching, Employee Handbook Creation, And Decision-making Biases. Proficient In Call Center Development, Compliance Management, And Appfolio, Seeking To Leverage Expertise In Creating Efficient, Compliant, And Supportive Work Environments To Drive Organizational Success.

Summary

A highly motivated and resourceful team player with a wealth of experience. I am analytic, thorough, and diligent. Trustworthy and committed to excellence, I work well under pressure and thrive in challenging circumstances. I posses a strong commitment to team environment, with the ability to contribute expertise and follow leadership directives at appropriate times. In my past positions, I exceeded established goals through development & implementation of best practices to increase employee output, communication of corporate objectives and introduction of compensation plans to reward high-performing team members. My background, coupled with my strong work ethic, positive attitude, and ability to communicate and interact with people on all levels has resulted in strong substantial growth and advancement throughout my career.

Overview

18
18
years of professional experience
5
5
Certifications
1
1
Language

Work History

Operations Manager

Ava's Cuisine and Catering, LLC
2 2024 - Current
  • Developing Operational Strategies, Overseeing Daily Operations, Budget Management, Performance Monitoring, Team Leadership, Process Optimization, Risk Management, Stakeholder Communication, Customer Satisfaction, Compliance, Innovation and Improvement Initiatives

Assistant Community Manager

Hawthorne Residential Partners
03.2023 - 12.2023
  • Assist the Community Manager in effectively managing the property, Conduct all business in accordance with the companies policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing, Maintain accurate resident records, Update the Community Manager daily of rents collected and delinquent rents, Assist the Community Manager in preparing all notices such as late rent letters, dispossessory filings, letters, notice to cure or surrender letters, return payment letters, noise complaints etc., Inspect units during eviction process to determine occupancy, and post and deposit all monies received in the office on a daily basis, Maintain quality staff communications, Possess knowledge of all phases of leasing and resident retention programs, Contact and follow up on all lease renewals, Show and close prospects when needed, Answer and handle incoming calls from current residents always offering them excellent customer service, Maintain awareness of the market conditions and trends for concessions, contributing ideas to the Community Manager for marketing the community and improving resident satisfaction, Assist the Community Manager in updating and maintaining records for move-ins/outs, application status, traffic activity, closing ratios, organizing files, processing all paperwork, and proofreading all leases and letters for accuracy, Will perform any additional duties the Community Manager or Regional Manager assigns to them, May also be required to fulfill all the duties of a Leasing Consultant, and to assist in efficient operations

Regional Support Manager / Community Manager

Kairos Capital LLC
01.2019 - 03.2023
  • Manage the high-level operations of the communities assigned which includes and is not limited to supervision of the onsite property manager and staff, Accountable for your portfolio's overall business results including employee performance and the implementation of corporate initiatives, Direct operational, sales and maintenance initiatives throughout your portfolio, Formulate and manage the operational and capital budget for the property, track and report on the financial performance of the property and implement strategies for enhancing the value of the asset, Recruit, hire, train, and manage the performance of your property managers and take appropriate actions to ensure achievement of performance goals

Property / Community Manager

Bedrock Management Solutions
05.2018 - 02.2023
  • Responsible for the day-to-day management of commercial office buildings, Main functions include providing customer service to tenants, preparing building operating & budgets annually, monitoring revenue & expenses to ensure properties are operating within budgets, monthly review of financial statements, variance explanations for monthly reporting, timely scheduling & completion of projects, supervising maintenance staff, coordinating & supervising activities between tenants/vendors & property management, ensuring vendor contracts are in place, obtaining & approving proposals for special projects, oversee to completion, maintaining contracts with vendors, performing regular on-site inspections, reviewing all tenant leases to confirm lease terms are being met, approving monthly tenant billings, follow up on all delinquent tenants & supervise collection, evictions & writ of possess, notifications to tenants on annual CAM reconciliations & new estimates, be available to be on call & respond after hours to emergency situations, perform other related job duties as assigned

Business Development

Navads
09.2017 - 05.2018
  • Build a book of new Enterprise brand and reseller clients by developing strategic outreach through emails, calls and social media connections, Develop list of target prospects, a sales engagement plan for each high value prospect, and execute to achieve or exceed quota, Earn the opportunity to meet with prospects and jointly develop solutions that drive client success, Manage sales communications, meetings, forecasting and pipeline through company CRM, Contributes to internal project initiatives regarding new development, testing and implementation, Analyzes and evaluates current business processes and requirements for the purpose of making recommendations to management for new, more efficient workflows and processes

Director of Client Services

Ubl Interactive
03.2014 - 12.2016
  • Working closely with VP, sales and account management team to grow revenue with new and existing clients, Proactively and creatively identifying and solving client challenges, and perform ad-hoc analyses at the request of clients and management, Identifying opportunities to grow existing accounts through analysis of client needs and presenting of Company's products and services, Overseeing the on-boarding of new clients and existing client product additions, Coordinating and implementing client requests, and where necessary, coordinating efforts of media and technology resources, Presenting new products, features, and enhancements to clients and providing training to them, Coordinating, requesting and tracking monthly lead goals, objectives and pacing, Overseeing client monthly billings and reconciliation, Google and Bing bulk management with ongoing maintenance

Account Manager - Sr. Client Service Rep

Ubl Interactive
03.2013 - 06.2014
  • Support the sales team and manage all client assigned, primary day-to-day point of contact for all of my assigned clients and am responsible for the success of their campaigns from launch through end of campaign, Reporting including driving renewals and incremental engagement, Establish consultative and trusted relationships with clients, Ensure client expectations are exceeded consistently, Drive upsell opportunities based on client needs, Transition new clients into the company seamlessly and create consistent process across all clients, Develop best practices and process strategies, Understand client business goals and anticipate future needs to deliver optimal solutions, Drive planning sessions to ensure client is able to fully leverage to meet their performance and operational efficiency goals, Conduct quarterly business reviews and check in points with key clients or at request, Reporting, Phenomenal communication skills and organized project management, Elicit client feedback to act as internal advocate for our clients, Communicate regularly with the customer to evaluate satisfaction

Sr. Customer Service - Support Services

Ubl Interactive
03.2011 - 05.2013
  • Provide direct telephone support, Live chat help support, Communicate clearly and professionally, Research, follow-up, and resolve client issues in a timely manner, Keep an open communication support departments to resolve listing issues, Update and maintain a running log of all outstanding client issues, Assist with account setup, billing, upgrades and changes, Contribute to improving overall Client Support experience

Property Manager

O'Brien Realty
01.2006 - 01.2011
  • Oversee apartment community of 462 units, Oversee 1.5 million dollar renovation, Over see leasing and maintenance staff, New hire orientation, A/P, A/R, Payroll, Budget control, Screening and approving applications, Troubleshooting, Posting rental income and security deposits, Monthly statements, Collections, Security deposit refunds, Filing evictions and writ of possession, Notifications to tenants on annual CAM reconciliations and new estimates, Be available to be on call and respond after hours to emergency situations, Perform other related job duties as assigned

Education

No Degree - Business Administration And Management

Norwalk Community College
Norwalk, CT
05.2001 -

LinkedIn
Online

Servsafe
Online

Skills

Call Center Development

Certification

Peer Coaching for Leaders, Managers and Teams

Timeline

Assistant Community Manager

Hawthorne Residential Partners
03.2023 - 12.2023

Regional Support Manager / Community Manager

Kairos Capital LLC
01.2019 - 03.2023

Property / Community Manager

Bedrock Management Solutions
05.2018 - 02.2023

Business Development

Navads
09.2017 - 05.2018

Director of Client Services

Ubl Interactive
03.2014 - 12.2016

Account Manager - Sr. Client Service Rep

Ubl Interactive
03.2013 - 06.2014

Sr. Customer Service - Support Services

Ubl Interactive
03.2011 - 05.2013

Property Manager

O'Brien Realty
01.2006 - 01.2011

No Degree - Business Administration And Management

Norwalk Community College
05.2001 -

Operations Manager

Ava's Cuisine and Catering, LLC
2 2024 - Current

LinkedIn

Servsafe

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Dana JasperSeasoned HR And Compliance Manager With Certifications In Peer Coaching, Employee Handbook Creation, And Decision-making Biases. Proficient In Call Center Development, Compliance Management, And Appfolio, Seeking To Leverage Expertise In Creating Efficient, Compliant, And Supportive Work Environments To Drive Organizational Success.