Dana Jenkins
Richmond,VA
Summary
Dynamic leader with a proven track record at Wells Fargo, enhancing operational efficiency and customer satisfaction. Expert in compliance reporting and staff supervision, I excel in fostering team collaboration and driving significant sales growth. Known for exceptional decision-making skills and a commitment to professional development, I consistently achieve and surpass business goals.
Overview
24
24
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
12.2000 - Current
- Meets deadlines by proactively managing individual and team tasks and streamlining processes.
- Manage daily branch operations for optimal productivity and customer satisfaction.
- Conduct regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Perform monthly compliance checks.
- Supervises a team of employees, fostering a positive work environment and emphasizing professional growth.
- Consults customers to boost product sales and services.
- Comply with regulatory guidelines and requirements.
- Maintain friendly and professional customer interactions.
- Trains employees on proper procedures and strategies to improve productivity.
- Develops strong relationships with clients, resulting in increased loyalty and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Works well in a team setting, providing support and guidance.
- Assists with day-to-day operations, working efficiently and productively with all team members.
Front End Supervisor
Target
08.2000 - 12.2000
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor Of Business Administration - Business Administration
Strayer University
Washington, DC12.2011
Associate Of Applied Science - Business
Bryant & Stratton College
Chesterfield, Va 04.2006
Skills
- Opening and closing procedures
- Staff Supervision
- Compliance Reporting
- Employee Development
- Cash shipment management
- Excellent work ethic
- Customer Service
- Team Player
- Decision-Making
- Cash Handling
- Friendly
- Verbal/written communication
- Banking
- Interviewing and Hiring
- Coaching and Mentoring
- Conflict Resolution
- Staff Training
- Human resources knowledge
- Risk Mitigation
Timeline
Branch Operations Manager
Wells Fargo
12.2000 - Current
Front End Supervisor
Target
08.2000 - 12.2000
Bachelor Of Business Administration - Business Administration
Strayer University
Associate Of Applied Science - Business
Bryant & Stratton College
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