Summary
Overview
Work History
Education
Skills
Timeline
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Dana Jensen

Willis,TX

Summary

Accomplished Field Service Coordinator with a proven track record at Blackstone Industrial Services, adept in logistics planning and demonstrating exceptional adaptability. Excelled in reducing service call times and retaining key customers by leveraging proficiency in Office programs and multitasking abilities. Achieved significant customer satisfaction and retention, contributing to strong annual sales growth. Field service professional with history of successfully managing service operations and client relations. Known for strong focus on team collaboration and achieving reliable results while adapting to dynamic situations. Highly skilled in logistical coordination and problem-solving with proactive approach.

Overview

13
13
years of professional experience

Work History

Field Service Coordinator

Blackstone Industrial Services
05.2022 - Current
  • Led team of up to 60 service technicians in field activities.
  • Reduced time to complete service calls and expertly retained key customers.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Maintained schedule of up to 15 service calls.
  • Handled escalated customer complaints professionally and efficiently while maintaining a focus on achieving long-term customer satisfaction and retention.
  • Coordinated with sales teams to provide pre-and post-sales technical support, resulting in increased customer retention.
  • Compiled detailed reports on completed projects for internal reviews as well as customer records purposes.
  • Trained new Field Service Technicians on company procedures and best practices, enhancing team capabilities.
  • Conducted regular field visits to assess technician performance, identifying areas for improvement and providing constructive feedback.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.


Executive Assistant to the Director

Tri Supply
03.2016 - 09.2021
  • Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
  • Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
  • Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
  • Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
  • Developed presentations for the director using advanced PowerPoint skills, resulting in visually engaging content that conveyed key messages effectively.
  • Conducted research on industry trends to provide valuable insights for the director''s strategic planning initiatives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Facilitated smooth project management by coordinating tasks among team members and monitoring progress towards deadlines.
  • Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.

Sr. Inside Sales Coordinator/Buyer Specialist

Global Drilling Support
06.2011 - 12.2016
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Developed new accounts by marketing company product and offering value-added services.
  • Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
  • Managed portfolio of accounts and consistently generated strong annual sales.
  • Worked with sales managers to verify pricing discounts and customer details.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Education

Associate of Science - International Business

University of Phoenix
Houston, TX

Skills

  • Health and safety compliance
  • Field Operations
  • Logistics Planning
  • Proficiency in Office programs
  • Materials and Labor Costing
  • Schedule Management
  • Adaptability and Flexibility
  • Multitasking Abilities

Timeline

Field Service Coordinator

Blackstone Industrial Services
05.2022 - Current

Executive Assistant to the Director

Tri Supply
03.2016 - 09.2021

Sr. Inside Sales Coordinator/Buyer Specialist

Global Drilling Support
06.2011 - 12.2016

Associate of Science - International Business

University of Phoenix

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Dana Jensen