Dana Jiroux
Bartender
8311 E Via De Ventura ,AZ
Summary
Dependable and organized with the ability to achieve goals in a fast-paced environment. Effective verbal & written communicator and a successful relationship builder across all levels of an organization.
Overview
26
26
years of professional experience
Work History
Bartender
Compass Group for American Airlines
03.2024 - Current
- Delivered exceptional customer service in fast-paced bar environment and efficiently processing multiple orders.
- Managed financial transactions efficiently.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Collaborated with kitchen staff on food for sale items.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails.
- Adhered to state laws regarding alcoholic beverage services, customer regulations and drinking age requirements of customers by carefully reviewing photo identification.
- Regularly sanitized bar area, beer lockers and refrigeration
- Improved team morale and efficiency.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Increased customer satisfaction by providing excellent service and crafting high-quality drink.
- Developed a loyal clientele.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift. Performed opening and closing duties, printing sales reports, setting up and preparing for incoming shift, and taking inventory.
- Assisted with new staff training, sharing expertise in bartending techniques, customer service best practice, on drink recipes and preparations, equipment usage, customer interaction as well as sanitation protocal and customer service standards ensuring consistent service quality.
Personal Assistant
Elderly Care
11.2021 - 04.2024
- Assisted in meal preparations, dietary requirements, daily hygiene and dressing
- Preformed errands & services such as grocery, Pharmacy, Banking, Mail sorting, Phone, email and computer communications.
- Assisted with transportation to and from appointments.
- Light housekeeping and laundry.
Administrative Assistant
Meridian USA
02.2009 - 11.2021
- Bi-lingual (Spanish) customer service rep.
- Coordinated calendar for meetings, activities, & special events.
- Coordinated contractor activities.
- Prepared internal and external communications: memos, emails, invoices, reports, and other correspondence.
- Write and edit documents: letters and instructional correspondence.
- Created/maintained filing systems.
- Manage accounts and perform bookkeeping duties.
- Collate and distribute mail.
Executive Administrative Assistant
Diversified Human Resources
02.2004 - 01.2009
- Accompanied executives to meetings; took detailed notes for planning sessions.
- Coordinated personal functions and worked with outside vendors such as restaurants, caterers, hotels and entertainers to successfully execute events.
- Managed executive's daily calendar and agendas, including coordinating travel for business and personal engagements.
- Coordinated events such as conferences, quarterly meetings, and business luncheon
- Scheduled meetings and calls and consistently maintained executive's calendar.
- Fielded and prioritized incoming calls and messages, acting as gatekeeper to executive.
- Pre-hiring screening.
- Handled employee concerns/complaints and communicated with staff.
HR Administrative Assistant
Universal Corp. of Scottsdale
02.2000 - 11.2003
- Handled employee issues.
- Health benefits and Workers Comp.
- Ensuring employment/employer laws are followed
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Followed up with customers ensuring satisfaction with their purchases.
- Fulfilled administrative duties, including: updating current employee files, completing and filing paperwork, directing a multi-line phone and setting appointments.
- Greeted and assisted customers.
- Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.
- Sales calls to customers about current promotions and offers.
Education
BS - Interdisciplinary Studies, Social Psychology, Spanish
Arizona State University
Skills
- Detail Oriented
- Highly Organized
- Multi-tasker
- Bi-lingual Spanish
Languages
Spanish
Professional Working
Timeline
Bartender
Compass Group for American Airlines
03.2024 - Current
Personal Assistant
Elderly Care
11.2021 - 04.2024
Administrative Assistant
Meridian USA
02.2009 - 11.2021
Executive Administrative Assistant
Diversified Human Resources
02.2004 - 01.2009
HR Administrative Assistant
Universal Corp. of Scottsdale
02.2000 - 11.2003
BS - Interdisciplinary Studies, Social Psychology, Spanish
Arizona State University