Dana Johnson
Port Saint Lucie,Fl
Summary
To work assiduously within your organization to ensure growth, while I build on my experience and personal growth. Strategic and results-oriented individual with experience in strategy, planning, and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations, and maintain compliance with industry regulations.
Overview
15
15
years of professional experience
Work History
Managing Director
Leonie's Custom Prints
11.2019 - 09.2023
- Managed the daily activities of the business, created custom décor and personal clothing for over 400 clients, created marketing materials for numerous clients, created logos, provided consultancy services for start-ups, generated daily reports to note daily progress
Internship
The Golden Home Age Home
02.2022 - 03.2022
- Assisted patients with baths, feed patients, ensured that patients received their medications on time, helped patients get dressed, ensured that a safe environment is provided for patients, reported and made note of any abnormalities
Financial Advisor
01.2017 - 06.2019
- Wrote over 10 million in Premium Income, settled 5900000 in net Premium income, created financial portfolios for over 240 clients, maintained a policy delivery rate of over 90%, retained an actual conservation of 98%, qualified for Sagicor Century Club, qualified for Rookie of the year 2017
Special Projects Manager
Superior Parts Ja Limited
02.2016 - 11.2016
- Designed and executed customer service training methods, designed and executed customer retention plans, managed different marketing projects, ensured that current information is posted about the company to keep the consumers updated, developed an SMS platform to communicate with customers, dialogued with external parties to create informative ads for the business, coordinated and decorated outside events to promote sales, initiated a plan of action that raised Tyre sales by 100 percent
Project Manager
Member of Parliament
01.2014 - 01.2016
- Developed an Apprenticeship program for persons between the ages of 17-30, designed a remedial school program for individuals to get free basic Math, English Language classes, planned marketing strategies, planned budgets for over 150 community projects within West Rural St
- Andrew division, prepared successful Proposal for community projects for the Member of Parliament assignment to the Councilor
Customer Care Representative / Dealer Support Agent
Digicel Jamaica Ltd.
12.2008 - 03.2015
- Over 6 years’ experience in managing Dealer calls, tracked escalations to ensure that customer’s queries are resolved within 24 hrs, effectively achieved Key Performance Indicators (KPIs) monthly with a minimum score of 90%, advised customers on promotions, products and services, by managing over 100 calls per day, 100% of calls handled were handled with first call resolution, assisted the Marketing Department with the launching of over 200 promotions, traveled with the Marketing team to provide information to new and existing customers about the product and services launched by Digicel Jamaica, assisted the Retail teams with generating revenue for the company by planning market events that boosted sales to achieve 100%, assisted Fraud Department with different number analysis projects
Education
Diploma in Marketing Management
Certificate in Applied Behaviour Analysis
Certified Nursing Assistant
BSN in Nursing – online -
College of Health and Allied Development
02.2024
Skills
- Certified in Microsoft excel
- Certified in Ordinary Long Term Insurance
- Able to work under pressure and deal with multiple tasks
- Excellent time management skills
- Proficient in Microsoft Office suite
- Strong verbal and written communication skills
- Excellent organizational and interpersonal skills
- Keen eye for detail and can work on own initiative
- Handles stressful environment well and can meet deadlines
- Ability to work in a dynamic and competitive environment
- Client Relationships
- Business Administration
- Problem-Solving Skills
- Business Development
- Budget Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Internship
The Golden Home Age Home
02.2022 - 03.2022
Managing Director
Leonie's Custom Prints
11.2019 - 09.2023
Financial Advisor
01.2017 - 06.2019
Special Projects Manager
Superior Parts Ja Limited
02.2016 - 11.2016
Project Manager
Member of Parliament
01.2014 - 01.2016
Customer Care Representative / Dealer Support Agent
Digicel Jamaica Ltd.
12.2008 - 03.2015
Diploma in Marketing Management
Certificate in Applied Behaviour Analysis
Certified Nursing Assistant
BSN in Nursing – online -
College of Health and Allied Development
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