Dana Johnson
Gramercy,La
Summary
With a proven track record at Our Lady Of The Lake Hospital Ascension, I excel in customer service and organization, adeptly handling complex payment processes and efficiently resolving inquiries. My expertise in computer proficiency and active listening has significantly enhanced operational efficiency, demonstrating a commitment to excellence and a keen ability to multitask across diverse roles. Well-organized professional offering over 20 years of healthcare experience. Good prioritization, documentation and records management abilities.
Overview
25
25
years of professional experience
Work History
CSR and Telemetry Monitor Tech
Our Lady Of The Lake Hospital Ascension
09.2017 - Current
- Deliver prompt response to the nurses.
- Call consults in as needed/when needed.
- Managing the phone at the desk, including patient phone calls from patient rooms.
- As a Monitor Tech, monitoring the heart rhythms of patients on the cardiac telemetry monitor. Alerting the nurses of any changes.
- Document cardiac rhythms and print strips for patient charts.
- Filing as needed.
Cashier
St Elizabeth Hospital
09.2011 - 08.2017
- Greeted patients entering Cashiers office and responded promptly to patients' needs.
- Posting patient payments and insurance payments received daily.
- Reviewing patients' accounts when needed.
- Preparing daily bank deposits.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier II/Medicare Biller & Collector
River Parishes Hospital
11.2003 - 07.2011
- Greeted customers and patients.
- Cashier in the Business Office, responsible for receiving and accurately processing accounts receivable checks.
- Preparing bank deposits, and answering bill-related inquiries.
- Preparing daily cash reports and balancing cash on hand.
- Preparing and processing of contractual adjustments of accounts.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Promoted to another position within the Business Office which I was responsible for the overall accuracy, processing and billing of patient accounts for a specific payer mix which included billing to the payer, processing additional charges/credits, reviewing and resolving credit balances, updating logs with contractual adjustments and remitting payments.
- Follow-up with payers to expedite Insurance payments.
- Receiving and responding to telephone and walk-in inquiries.
- Provided backup support for other departments when needed.
Accounts Receivable Clerk
Acadiana Computer Systems
01.2001 - 10.2003
- Accounts receivable including posting of payments, which involved Medicare, Medicaid, commercial insurances, and personal payments.
- Worked outstanding insurances, denials and collections. I was responsible for posting of charges for multiple physicians including Cardiology, Family Practice, and Internal Medicine clinics.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Receptionist
Ingram Medical Clinic
06.1999 - 12.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Multitask such as Receptionist, Referrals, Insurance Verification, Filing clerk and Medical records for Cardiology and Internal Medicine.
Education
Bachelor of Arts - Social Work
Northwestern State University of Louisiana
Natchitoches, LA12.1996
High School Diploma -
Lutcher High School
Lutcher, LA05.1991
Skills
- Customer Service
- Organization skills
- Active Listening
- Problem-solving abilities
- Documentation
- Computer Proficiency
- Professional telephone demeanor
- Data Entry
- Payment Processing
- Scheduling
- Building rapport
- Paperwork Processing
- Appointment Scheduling
- Recordkeeping strengths
- Filing
- Medical terminology knowledge
References
Zeakea Dumas Steib
zsd3224@gmail.com
(225) 806-6703
Laiesha Barnes
(225) 326-2079
Aimee Legg
aleggrn@yahoo.com
(225) 806-0321
Melinda Pullig
Mappullig@gmail.com
(318) 663-0033
Timeline
CSR and Telemetry Monitor Tech
Our Lady Of The Lake Hospital Ascension
09.2017 - Current
Cashier
St Elizabeth Hospital
09.2011 - 08.2017
Cashier II/Medicare Biller & Collector
River Parishes Hospital
11.2003 - 07.2011
Accounts Receivable Clerk
Acadiana Computer Systems
01.2001 - 10.2003
Receptionist
Ingram Medical Clinic
06.1999 - 12.2001
Bachelor of Arts - Social Work
Northwestern State University of Louisiana
High School Diploma -
Lutcher High School
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