Summary
Overview
Work History
Education
Skills
Professional Experience
Timeline
Generic

Dana Johnson

Garland,TX

Summary

Dynamic retail leader with extensive People experience at HEB, Whole Foods, and othe world class retailers. Excelling in team building, Partner growth, and customer relationship management to demonstrate a proven track record in driving sales growth. Utilize available, and innovative marketing strategies and effective training programs. Expert in financial acumen and loss prevention. Most importantly, fostering a collaborative environment that enhances employee performance and customer satisfaction.

Overview

30
30
years of professional experience

Work History

ASSISTANT STORE LEADER, OPERATIONS

HEB
01.2022 - Current
  • Supervised daily operations and staff schedules in a fast-paced retail environment. $150 MM annual sales.
  • Trained new Partners (450 avg) on store policies and customer service standards.
  • Coordinated merchandising efforts to enhance product visibility and customer engagement.
  • Assisted in developing promotional strategies to drive store traffic and sales growth.
  • Conducted regular team meetings to communicate goals and address employee concerns.
  • Ensured compliance with safety regulations and store operational procedures consistently.
  • Fostered a positive team culture focused on collaboration and exceptional customer service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.

CO- MANAGER

WHOLE FOODS MARKET
03.2018 - 01.2022
  • Facilitated communication between departments to streamline workflow processes.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Monitored daily operations to ensure efficient workflow.
  • Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
  • Facilitated communication between departments, ensuring timely completion of projects.

STORE MANAGER

HOBBY LOBBY
06.2012 - 01.2018
  • Organized inventory management procedures to maintain stock levels and accuracy.
  • Implemented visual merchandising strategies to enhance product presentation and appeal.
  • Developed promotional displays and executed marketing initiatives to drive sales.
  • Recruited, trained and supervised new employees.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

STORE MANAGER

LOWES
01.2003 - 01.2012
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

STORE MANAGER

HOME DEPOT
01.1996 - 01.2003
  • Assisted customers in selecting appropriate products based on their needs and preferences.
  • Resolved customer complaints concerning product or service issues related to home improvements.
  • Assisted in training new personnel on proper procedures for performing various types of home repairs.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Delegated work to staff, setting priorities and goals.

Education

Some College (No Degree) -

Adams State University
Alamosa, CO

Skills

  • Training Captain
  • Customer relationship management
  • Process improvement
  • Friendly and positive
  • Team building and leadership
  • People Leadership
  • Written Correspondence
  • Expert Financial Acumen
  • Loss Prevention
  • Customer Service
  • Scheduling
  • Marketing & Sales
  • Food Safety/QA Leader
  • Accounting/Bookkeeping
  • Front-Office Operations
  • Professional Presentations

Professional Experience

Consecutive months over $1 million net income, best in Northwest Region, 2024, Top sales store ($200 million annual), 2024, Selected as mentor for newly promoted managers throughout the region and district., Team leader for disaster relief team sent to Mississippi to coordinate sales and recovery of 4 Gulf Coast stores after Hurricane Katrina., Participate in programs which served to better local communities. Construction/planting community food gardens in Lewisville., #1 Comping YOY Whole Foods, 2022, Oversee store operations and provide impeccable customer service., Built a clientele which supported a 30% comp sales number in 2022, 8% in 2023, and 12% in 2024., Develop and implement strategic marketing plan for business., Create special promotions, write/design print and outdoor advertising, and coordinate media buying., Seasonal ordering and floor planning, including micro-seasons., Hire, train, promote from within/out all range of associates., Manage all aspects of day-to-day operations., Includes freight flow, training, sales, safety, customer service.

Timeline

ASSISTANT STORE LEADER, OPERATIONS

HEB
01.2022 - Current

CO- MANAGER

WHOLE FOODS MARKET
03.2018 - 01.2022

STORE MANAGER

HOBBY LOBBY
06.2012 - 01.2018

STORE MANAGER

LOWES
01.2003 - 01.2012

STORE MANAGER

HOME DEPOT
01.1996 - 01.2003

Some College (No Degree) -

Adams State University
Dana Johnson
Want your own profile? Create for free at Resume-Now.com