Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Johnson

Fort Drum

Summary

Dynamic and dedicated professional with extensive experience in customer service at Tree Tops Resort. Proven ability to resolve guest complaints and enhance satisfaction through effective communication and problem-solving skills. Recognized for maintaining cleanliness and hygiene while fostering a welcoming atmosphere, ensuring repeat business and loyalty.

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Tree Tops Resort
05.2022 - 09.2022
  • Managed check-in and check-out processes, ensuring a smooth guest experience.
  • Assisted guests with inquiries, providing information on local attractions and hotel amenities.
  • Resolved guest complaints effectively, enhancing overall satisfaction and loyalty.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.

Bartender

Rack`M Pub & Billiards
10.2021 - 05.2022
  • Prepared and served a variety of beverages, ensuring high standards of quality and presentation.
  • Provided exceptional customer service, enhancing guest experience through personalized interactions.
  • Maintained clean and organized bar area, adhering to health and safety regulations
  • Handled cash transactions accurately, maintaining financial accountability throughout shifts.
  • Adapted quickly to changing environments and customer needs, fostering a positive atmosphere at the bar.

Childcare Provider

Wendell Baptist Preschool
05.2019 - 09.2019
  • Provided supportive supervision during playtime, ensuring safety and engagement for all children.
  • Assisted in developing age-appropriate activities to foster learning and creativity.
  • Maintained cleanliness and organization of play areas, promoting a safe environment for children.
  • Communicated effectively with parents regarding children's progress and daily activities.

Childcare Provider

Giggles Drop In Playcare
09.2018 - 04.2019
  • Observed children's behavior to identify individual needs and preferences for tailored support.
  • Adapted quickly to changing situations, demonstrating flexibility in caregiving approaches.
  • Participated in training sessions to enhance caregiving techniques and child development knowledge.

Crew Member

Nestle Toll House Cafe
05.2018 - 10.2018
  • Provided excellent customer service during peak hours, ensuring positive dining experiences.
  • Operated kitchen equipment efficiently, adhering to safety and sanitation protocols.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Assisted in food preparation tasks, contributing to timely meal delivery.

Education

GED -

Johnston Community College
Smithfield, NC
03-2019

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Team player attitude
  • Clear and effective communication
  • Cleanliness and hygiene
  • Patience and tolerance
  • Handling difficult customers
  • Professional appearance

Timeline

Front Desk Agent

Tree Tops Resort
05.2022 - 09.2022

Bartender

Rack`M Pub & Billiards
10.2021 - 05.2022

Childcare Provider

Wendell Baptist Preschool
05.2019 - 09.2019

Childcare Provider

Giggles Drop In Playcare
09.2018 - 04.2019

Crew Member

Nestle Toll House Cafe
05.2018 - 10.2018

GED -

Johnston Community College

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