Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Dana Johnston

Dana Johnston

Seminary,MS

Summary

Dynamic Multi-Department Supervising Manager at The Roberts Company, recognized for enhancing employee productivity and customer satisfaction through strategic planning and effective project management. Proven track record in talent acquisition and crisis management, successfully leading cross-functional teams to achieve operational excellence and drive significant cost reductions.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Multi-Department Supervising Manager

The Roberts Company
02.2010 - 06.2025
  • Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
  • Streamlined team operations by implementing efficient project management systems and communication channels.
  • Built and designed merchandising displays to build sales and increase customer base
  • Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
  • Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
  • Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Evaluated hiring, firing, and promotions requests.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Owner/Operator

Dana Lee's Restaurant and Catering LLC
02.2006 - 02.2010
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bachelor of Arts - Business Communication

University of Southern Mississippi
Hattiesburg, MS
05-2009

Associate of Science - Culinary Arts

Hinds College
Raymond, MS
05-2008

Skills

  • Data-driven decision making
  • Operations management
  • Strategic planning
  • Cross-functional team leadership
  • Crisis management
  • Project management
  • Complex Problem-solving
  • Quality control
  • Hiring and training
  • Conflict resolution
  • Customer relationship management
  • Interpersonal skills
  • Team building

Accomplishments

  • Supervised teams of 25 to 50 staff members at all times.
  • Documented and resolved customer complaints, employee complaints, employee conflicts, unacceptable employee behavior, and unacceptable customer behavior which ultimately led to a positive outcome for the company.

Affiliations

  • Uturn Life Recovery, Senior Counselor

Certification

Serv Safe Certification

Timeline

Multi-Department Supervising Manager

The Roberts Company
02.2010 - 06.2025

Owner/Operator

Dana Lee's Restaurant and Catering LLC
02.2006 - 02.2010

Bachelor of Arts - Business Communication

University of Southern Mississippi

Associate of Science - Culinary Arts

Hinds College

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