Summary
Overview
Work History
Education
Skills
References
Timeline
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Dana Jones

Monrovia,CA

Summary

Driven and detail-oriented professional with a proven track record in customer service and inventory management, honed at companies like Shoe Palace. Excelled in multitasking and active listening, significantly enhancing customer satisfaction. Demonstrates exceptional organizational skills and a commitment to team collaboration, consistently prioritizing tasks to achieve operational excellence.

Overview

2
2
years of professional experience

Work History

Part Time Associate

Shoe Palace
Arcadia, CA
11.2024 - Current
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Helped customers by answering questions and locating merchandise.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Recommended, selected and located merchandise based on customer desires.
  • Offered suggestions for additional items that may be of interest to customers.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.

Part Time Retail Merchandise Associate

TJ Maxx
Monrovia, USA
08.2023 - 11.2024
  • I greeted customers upon entering the store, provided product information, and answered questions about the products and services offered by the company.
  • Adhered to company policies regarding returns and exchanges.
  • Maintained the cleanliness of the store floor, fitting rooms, restrooms, windows, and counters.
  • Assisted team members during busy times or when short-staffed.
  • Stamped price tags on merchandise, referring to official price lists.
  • Assisted customers in selecting products based on their needs and preferences.

Receptionist

D4 Transport, LLC
Sylmar, CA
09.2022 - 08.2023
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
  • Monitored reception area to provide a consistently safe, hazard-free environment for customers.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Education

Diploma - General Studies

Monrovia High School
Monrovia, CA
06.2023

Social Services

Pasadena City College
Pasadena, CA

Skills

  • Multitasking Abilities
  • Active Listening
  • Excellent Communication
  • Teamwork and Collaboration
  • Flexible schedule
  • Work Planning and Prioritization
  • Cash handling
  • Cross-functional teamwork
  • Inventory management
  • Customer service orientation
  • Task prioritization
  • Self-Motivated
  • Attention to Detail
  • Competitive
  • Excellent Organizational Skills
  • Ability to Prioritize Tasks

References

Available Upon Request

Timeline

Part Time Associate

Shoe Palace
11.2024 - Current

Part Time Retail Merchandise Associate

TJ Maxx
08.2023 - 11.2024

Receptionist

D4 Transport, LLC
09.2022 - 08.2023

Diploma - General Studies

Monrovia High School

Social Services

Pasadena City College

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Dana Jones