Dana Jones
Houston,TX
Summary
Dedicated customer service and healthcare support professional with 7+ years of experience in call center, healthcare operations, and order supports. Skilled in patient communication, insurance verification, and data management. Recognized for attention to detail, problem-solving, and delivering compassionate service while maintaining compliance with healthcare regulations.
Overview
9
9
years of professional experience
Work History
Resident Care Assistant/ Medical Aide
Sycamore Creek Ranch
Houston, TX
05.2024 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored health status and reported changes to nursing staff promptly.
- Supported team in implementing care plans tailored to individual resident needs.
- Maintained accurate documentation of resident care and progress notes.
- Initiated outbound calls to medical supply vendors and service providers to place and coordinate orders, ensuring accurate and timely delivery of essential supplies.
- Trained new staff on protocols, enhancing team efficiency and service quality.
Pharmacy Service Representative
CVS Healthcare Remote
Houston, TX
04.2020 - 12.2023
- Managed prescription processing and medication inquiries for diverse patient populations.
- Streamlined prescription processing workflows, improving overall efficiency and accuracy of service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Healthcare Services and Coordination /Caregiver
Interactive Health Solutions
Stafford, TX
07.2017 - 06.2020
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Assisted clients with mobility, ensuring safety during transfers and daily routines.
- Mentored junior caregivers, sharing best practices for client interaction and care protocols.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
High School Diploma -
Hastings Hight School
HoustonSkills
- Compassionate caregiving
- Vital signs monitoring
- Dementia care
- Adaptive problem solving
- Medical documentation
- Insurance verification
- Adaptability and flexibility
- Time management
- Verbal and written communication
- Prescription processing
- Medication dispensing
Timeline
Resident Care Assistant/ Medical Aide
Sycamore Creek Ranch
05.2024 - Current
Pharmacy Service Representative
CVS Healthcare Remote
04.2020 - 12.2023
Healthcare Services and Coordination /Caregiver
Interactive Health Solutions
07.2017 - 06.2020
High School Diploma -
Hastings Hight School