DANA KEATON
Care Coordinator
Brooklyn,New York
Summary
Resourceful, proactive and experienced Administrative Coordinator with a background in social services. Organized professional who works well with clients, providers, staff, and families to ensure service needs are met. Detail oriented who thrives in challenging environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Facilitator of Support Group & Independent Living Skills Trainer (P/T)
Head Injury Association
07.2017 - Current
- Facilitate monthly support group meetings at Bellevue Hospital for individuals who have been recently hospitalized or who have been living with a traumatic injury and need emotional support
- Assist individuals in developing personal lifestyles principled on increased self-esteem and empowerment that will help promote greater inclusion in the life of the community
- Encourage group participants to provide emotional support and assistance to each other
- Provide support services to individuals with brain injury, traumatic or acquired who have significant deficits that jeopardize their ability to remain in the community of choice due to inappropriate responses to events in the environment
- Assist individuals to create a routine of physical and mental activity that increases or preserves overall mental and physical health
- Develop independence while attending to individual’s capabilities and needs in their home/community with care and compassion
- Schedule individual sessions and programming according to the individual’s goals and individual service plan
- Visit individuals in their home to train, teach, and provide support in the areas of: money management, nutrition, cooking, comparison shopping, emergency procedures, community awareness, mobility, household management, counseling & crisis intervention and housing
- Write Individual Service Plans as required by the current regulation
- Participate in Inter-Disciplinary Team meetings to discuss overall progress
- Complete case notes documenting direct hours spent with individual and record interactions.
Care Manager
Advance Care Alliance of NY
03.2018 - 08.2024
- Supported individuals with intellectual disabilities
- Attended on-going trainings, team/department meetings and supervisions as scheduled
- Provided advocacy for individuals and assist them to reach their full potential
- Maintained contact with family members and other service providers to ensure optimal care
- Ensured Medicaid benefits are maintained
- Conducted Life Planning meetings semi/annual basis.
- Completed all required trainings.
- Traveled throughout the metro area to meet individuals receiving services and their interdisciplinary team.
- Maintained record confidentiality.
- Performed all other tasks as assigned.
Early Intervention Service Coordinator (P/T) OPWDD Medicaid Service Coordinator (P/T)
Nathaniel Francis Consulting, LTD
06.2017 - 12.2017
- Assisted in gaining access to early intervention services and other support services identified
- Served as the point of contact in assisting families in obtaining services that their child needs
- Attended IFSP meetings and conducted visits at the home/school/ day care facility
- Completed case notes and ensured accuracy and submitted in a timely manner
- Maintained written records and reports regarding service coordination activities
- Attended mandatory staff in-services and quarterly meetings
- Monitored delivery of identified services and the proper use of resources
- Completed intakes and ensured all OPWDD required documentation were reviewed with the individuals and their families/advocates.
Coordinator of Adult Day Services
Birch Family Services
11.2014 - 08.2017
- Directly supervised the overall operation of two adult day habilitation programs providing support services to young adults with intellectual disabilities
- Supervised 2-day program supervisors, 2 behavior intervention specialist and 20 direct support professionals
- Designed program standards in compliance with OPWDD regulations, prepared documentation, coordinated and supervised support staff
- Transformed the disorganized day programs by creating functional systems to aid with smoothly operated programs
- Developed policies and procedures to improve the operation of the day programs
- Established effective systems for record retention
- Chaired monthly staff meetings and in-services to ensure job effectiveness
- Screened all potential individuals and verified eligibility to attend the adult day habilitation program
- Taught and trained staff on the implementation of new agency wide computer software
- Delegated and assigned monthly projects to the day habilitation supervisors
- Attended transition fairs and recruit individuals with special needs transitioning out of the department of education
- Developed and responded to any and all statement of deficiencies
- Reviewed monthly billing and achieved results with accuracy and precision
- Monitored the implementation of goals at the site level
- Exceled in self-directing and self-pacing
- Served as an Incident Review Committee member
- Participated in the agency’s Medicaid liability committee meetings
- Acted as the liaison and partner with outside establishments to find competitive employment for the individuals served
- Coordinated and participated in Individualized Service Plan/Day Habilitation Plan meetings
- Established volunteer worksites within the community for the individuals to work and develop different work experiences
- Visited individuals at their respective worksites to ensure they were following safety guidelines governed by the employer
- Tracked all incidents that occurred at the facility and submitted a monthly trend report
- Trained and oriented all new hires and provided on-going training for day habilitation supervisors, direct support professionals and clinicians
- Provided administrative support to sites under the supervision of the director in the event of employee termination, audit deficiencies, or unusual circumstances or challenges.
Service Coordinator (P/T)
Alliance for TBI Inc.
07.2014 - 01.2015
- Worked directly with individuals who had traumatic brain injury
- Provided general service management which included intake, education, and referral of residents to service providers within the general community
- Chaired the Incident Review committee and was responsible to create, track and complete an agency wide trend report and submit to CEO on a quarterly basis
- Served as a liaison to community agencies, networked with community providers and established new services available to the individuals
- Coordinated annual and semi-annual meetings with the interdisciplinary team
- Monitored the ongoing provision of services from community agencies and kept case management and provider agency current with the progress of the individual.
Staff Development Specialist/Trainer
Catholic Charities Neighborhood Services, Inc.
07.2013 - 07.2014
- Conducted Adult First Aid & CPR and Office of People with Developmental Disability regulatory trainings agency wide
- Assisted and conducted orientation sessions and arranged on the job training for new hires
- Developed and organized training manuals, multimedia visual aids and other training materials
- Created and developed new systems and ideas that improved the overall operation of the training department
- Maintained records and wrote reports that monitored and evaluated training activities and effectiveness
- Conferred with residential managers, project directors and other administrative personnel to identify training needs
- Created, prepared and presented comprehensive reports and summaries to administrative personnel
- Operated office machines such as photocopiers, scanners, facsimile machines, voicemail systems and personal computer
- Performed general office duties, such as ordering supplies, maintained records and managed the training database system
- Reviewed files, records and other documents to obtain information to respond to request and enter into training department database
- Processed employees’ registration forms and scheduled mandatory OPWDD trainings
- Monitored the quality of the agency wide trainings and addressed quality issues with the appropriate team members
- Attended OPWDD trainings as required.
Quality Assurance Specialist
Quality Services for the Autistic Community
09.2012 - 07.2013
- Provided quality assurance for the agency, maintained and improved the agency’s compliance with regulations, and ensured the safety and well-being of the individuals served
- Conducted investigations for notable occurrences and allegations of abuse agency wide and completed a detailed final investigative written report within (5) days of the occurrence of the incident
- Required to conduct early morning and late evening observations at all residential programs
- Responsible for inputting, tracking and maintaining the OPWDD IRMA database for all allegations of abuse and notable occurrences
- Monitored and reviewed incidents for compliance and provided daily updates for the Quality Assurance director
- Conducted Adult First Aid/CPR and other regulatory trainings agency wide
- Provided administrative support and created, filed and maintained QA records.
Residential/Overnight Respite Program Director
United Cerebral Palsy of New York City/ADAPT
12.2005 - 08.2012
- Provided oversight of all aspects of the daily operation of residential and respite programs
- Worked with individuals with intellectual disabilities from infant to adults
- Arranged and coordinated transportation for individuals from the five boroughs to receive respite services
- Ensured there was adequate staffing to directly support individuals who attended the respite program during planned weekend and emergency visits
- Provided the individuals an opportunity for socialization, arts and crafts, cooking, sensory activities, assistance with daily living skills and community outings
- Ensured that crisis and clinical assessment services were provided for adolescents and adults experiencing disruptive and maladaptive behavior, and/or family crisis
- Planned and monitored monthly emergency response fire drills
- Attended routine meetings with OPWDD (Office for People with Developmental Disabilities) personnel to implement strategies on how to increase revenue for all boroughs
- Processed and reviewed time sheets, schedules and other information to detect and reconcile payroll discrepancies
- Conducted quarterly internal audits and assisted other residential programs with strategies to ensure quality review
- Handled and was accountable for individual’s personal finances, household and petty cash funds
- Classified, recorded and summarized individual’s finances by creating individualized personal needs allowance ledgers
- Monitored the facility to ensure that it remains safe, secure and well-maintained
- Provided guidance and direct support to subordinates, including setting performance standards and monitored performance
- Served on the Human Rights and Incident Review Committees
- Supervised and trained union employees in job duties and agency’s policies
- Ensured all requirements for billable services were adhered to
- Monitored implementation of goals at all sites
- Responsible for reviewing monthly billing
- Developed systems for standardization of operations in the programs wherever applicable.
Behavioral Specialist Consultant (P/T)
Gallub Services for Traumatic Brain Injury
03.2003 - 11.2011
- Worked directly with individuals who had traumatic brain injury
- Provided in-home counseling and training to traumatically brain injured individuals
- Coordinated, planned and participated in the Individualized Services Plan meetings
- Implemented daily living skills and activities to foster normalization, independence and promote community integration
- Worked in conjunction with the service coordinator to enable the individual to effectively manage the challenges of living with traumatic brain injury.
Residential Manager/Consultant
FEGS
12.2003 - 10.2006
- Oversaw all aspects of the daily operations of two residential programs
- Maintained individuals’ medication supply, financial accounts, petty cash and the fiscal operation of the program
- Conducted monthly internal quality assurance reviews
- Compiled and presented monthly and quarterly reports for various committees (Human Rights Committee and Incident Review Committee)
- Within the guidelines established by the agency and outside regulators, Office for People with Developmental Disabilities (OPWDD), established clinical procedures and policies for residents and ensured that residence operations met or exceeded agency and regulatory guidelines
- Worked to ensure all reports and services being provided were consistent with the individual’s needs and goals
- Assisted with coordination and planning of Individualized Service Plan meetings and ensured meetings were individualized and person centered
- Completed referrals and facilitated visits and interviews when necessary
- Located funded services and created natural supports and community resources.
Education
Bachelors of Arts - Psychology
York College
Jamaica, NY01.2001
Associates Degree - Human Services
New York City Technical College
Brooklyn, NY01.1999
Skills
- Energetic work attitude
- Administrative & Case load management
- Staff development & In-Service Training
- Regulatory Compliance
- Team leadership
- Courteous demeanor
- Organized and multitasker
- CPR Instructor
- Investigations
- Crisis Intervention
Certification
- Certified Investigator (OPWDD)
- Mandated Reporter Trained (Bridges 2 Health)
- Medicaid Service Coordination (Early Intervention)
Timeline
Care Manager
Advance Care Alliance of NY
03.2018 - 08.2024
Facilitator of Support Group & Independent Living Skills Trainer (P/T)
Head Injury Association
07.2017 - Current
Early Intervention Service Coordinator (P/T) OPWDD Medicaid Service Coordinator (P/T)
Nathaniel Francis Consulting, LTD
06.2017 - 12.2017
Coordinator of Adult Day Services
Birch Family Services
11.2014 - 08.2017
Service Coordinator (P/T)
Alliance for TBI Inc.
07.2014 - 01.2015
Staff Development Specialist/Trainer
Catholic Charities Neighborhood Services, Inc.
07.2013 - 07.2014
Quality Assurance Specialist
Quality Services for the Autistic Community
09.2012 - 07.2013
Residential/Overnight Respite Program Director
United Cerebral Palsy of New York City/ADAPT
12.2005 - 08.2012
Residential Manager/Consultant
FEGS
12.2003 - 10.2006
Behavioral Specialist Consultant (P/T)
Gallub Services for Traumatic Brain Injury
03.2003 - 11.2011
Bachelors of Arts - Psychology
York College
Associates Degree - Human Services
New York City Technical College
- Certified Investigator (OPWDD)
- Mandated Reporter Trained (Bridges 2 Health)
- Medicaid Service Coordination (Early Intervention)
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