Dana Keiner
Demand Planner/ Scheduler
Fredericksburg,Virginia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Knowledgeable and dedicated demand planning and customer service professional with extensive experience in Automotive and Entertainment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Demand Planner/Scheduler
Continental Automotive Systems
Culpeper, VA
06.2023 - Current
- SAP Knowledge for the following modules Sales & Distribution, Warehouse Management, Inventory Management
- Raw material planning to keep inventory levels at 4 days worth of stock
- Run 2 week fill rate reports daily to highlight potential issues and corresponding solutions.
- Participate in daily operations, planning and quality meetings to assess production performance and forecast and formulate necessary corrective actions.
- Communicate demand plans to our Production Supervisor so we can resolve gaps between demand and supply plans.
- Procure and managed inventories to support customer backlog and forecast.
- Track key performance indicators to measure success of our vendors and assemble a monthly score for our vendors
- Manage relationships with external vendors for the Culpeper location.
- Create and assemble reports to share manufacturing insights and recommendations with management
- Review and resolve invoice issues for vendors to ensure on time payment
Customer Administrator
Continental Automotive Systems
Culpeper, VA
03.2012 - 06.2023
- Currently manage Ford Component Service Division (FCSD), Stellantis (formerly under the FCA Mopar umbrella, and General Motors Customer Care and Aftersales (GMCCA) who account for $24+ million in sales volume for Culpeper facility
- Lead Trainer for Continental Customer Administrators FCSD service process with regards to customer systems
- Work closely with the Service Business Development Team on customer lead time increases, supplier timing and overall customer management
- Work with the Finance team and Service Business Development on all pricing issues and ensuring data is up to date in the system
- Manage outbound logistics for all customer shipments
- This includes getting paperwork and export documentation ready
- Along with Material Planners, work on upcoming service part shortages and create strategies on how to proceed with service part shipments with minimal impact to customer
- Respond to customer response systems daily (including weekends and holidays)
- Print and schedule Production Orders for the production floor
- Manage production floor volumes of pack orders to ensure minimal down time
- Work with cardboard supplier, Pratt Industries, on high volume cardboard inventory
- Key team member for yearly TS 16949 audit for Original Equipment Service (OES)
- Support OES Quality with customer 8D writing process and submission
- Key Accomplishments
- Successfully consolidated warehouse and customer service migration from Morganton, NC and Henderson, NC facilities into the Culpeper facility for all service customers
- Managed transfer past due of 50K service parts between all customers down to under 100 past due service parts at the lowest point
- Integral team member at the Culpeper facility for achieving Q1 status with Ford
- Developed Work Element Sheet (WES) for Shipping Coordinator position
- Key User for new ERP system communization at Continental (SAP)
Inventory & Purchasing Manager
Direct Holdings America
Fairfax, VA
07.2007 - 12.2011
- Develop and implement strategies to achieve targeted service levels for customer orders
- These strategies include forecast development and analysis, inventory investment targets, order fulfillment and vendor management
- Develop and maintain timely delivery of initial and reorder quantities for new and existing products, both domestic and Asian manufacturing
- Lead operations activities for new product rollouts for Direct Response business from product packaging through distribution
- Manage international logistics documentation, preparation, and procedures for offshore suppliers
- Issue purchase orders of required materials while maintaining integrity of their purchasing system
- Coordinate new releases from product manufacturing through end usage
- Lead new vendor development from initial contact to product definition and pricing
- Warehouse management contact for Lifestyle Entertainment product lines
- Key Accomplishments
- Supply Chain team leader for Oracle 11i System implementation
- Key member of warehouse transition team
- Moved affected inventory (approximately 2 million units) in 6 days (45% improvement on scheduled time) with minimal impact on business
- Created Excel based Item Master containing 3,000+ part numbers
- Team member for Asian Logistics RFP process
- This process created savings of $2.3MM
- Managed Print Vendor RPF process
- This process created savings of $75,000 annually.
Operations Coordinator
Sony Music Entertainment
New York, NY
03.2005 - 06.2007
- Primary point of contact for overall customer order administration
- Preformed order entry, product configuration, scheduling with factory and follow through to customer shipment
- Additional responsibilities include all aspects of customer service; returns, shipping and billing
- Reviewed financial reports with Finance and investigated variances with accounting staff to keep records accurate
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
- Key Accomplishments
- Promoted to manage their largest client account (approximately 25%) for Custom Marketing Group
- Oversaw transition of 20 accounts from outside manufacturing to internal resources without affecting service levels.
Education
BS - Sports Management
St. John’s University
Queens, NY 09.1999 - 05.2004
Skills
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Accomplishments
- Problem Solving and Decision Making provided by Kepner Tregoe-2017
- Hazardous Materials Transportation & Security (USDOT & IATA) Trained - 2022
Timeline
Demand Planner/Scheduler
Continental Automotive Systems
06.2023 - Current
Customer Administrator
Continental Automotive Systems
03.2012 - 06.2023
Inventory & Purchasing Manager
Direct Holdings America
07.2007 - 12.2011
Operations Coordinator
Sony Music Entertainment
03.2005 - 06.2007
BS - Sports Management
St. John’s University
09.1999 - 05.2004
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