Dana Kelly
Charlotte,NC
Summary
Detail-oriented administrative professional with over 10 years of experience in operations management, customer service, and team leadership. Proven ability to streamline office processes, optimize workflow, and provide outstanding support in fast-paced environments. Excellent communicator with expertise in scheduling, budget management, and vendor relations. Seeking to leverage my diverse background in an administrative office role.
Overview
25
25
years of professional experience
Work History
Real Estate Broker
Keller Williams Realty
05.2017 - Current
- Manage all aspects of real estate transactions, from initial client consultations to contract closures
- Conduct comparative market analysis and property research to support buying and selling decisions
- Provide exceptional customer service and maintain relationships through clear communication and attention to detail
- Responsible for document preparation, scheduling, and coordinating showings, inspections, and closings
- Utilize organizational skills to handle multiple tasks and priorities efficiently.
General Manager
O’Charley’s Restaurant and Bar
12.2013 - 03.2017
- Directed day-to-day operations of the restaurant, overseeing staff scheduling, payroll, and vendor management
- Increased operating income by 23% through efficient budgeting, cost control, and optimizing workflow
- Managed maintenance contracts, ensuring the property and equipment were kept to high standards
- Improved guest satisfaction by 30% through team training and process implementation
- Reviewed profit and loss statements and developed action plans to meet financial goals.
Service Manager / Kitchen Manager
O’Charley’s Restaurant and Bar
11.2011 - 12.2013
- Managed all dining, bar, and kitchen operations, ensuring smooth workflow and guest satisfaction
- Coordinated with vendors for product orders and handled inventory control to minimize waste
- Trained and developed staff, enhancing team performance and customer service
- Maintained relationships with local suppliers and ensured timely ordering and delivery.
Assistant General Manager
Applebee’s Bar and Grill
01.2007 - 01.2011
- Oversaw daily restaurant operations, including staff supervision, cost control, and inventory management
- Reduced cost of goods by optimizing product usage and inventory control
- Coordinated community outreach programs and charity events, boosting the brand's local presence
- Trained new managers across the Charlotte area to ensure consistent operations and leadership.
Owner and Operator
Dana’s Cleaning Service
01.2000 - 01.2007
- Established and managed a successful cleaning business, serving residential and commercial clients
- Led a team of employees, overseeing scheduling, client relations, and quality control
- Grew the business through targeted marketing efforts and consistently delivered excellent customer service
- Managed all administrative tasks, including billing, contract management, and inventory procurement.
Education
Pre-licensing -
Superior School of Real Estate
Charlotte, NCPost-licensing - undefined
Superior School of Real Estate
Charlotte, NCBusiness Law - undefined
Central Piedmont Community College
Charlotte, NCSkills
- Office Management
- Workflow Optimization
- Customer Service Excellence
- Scheduling & Calendar Management
- Budgeting & Expense Control
- Inventory & Supply Management
- Vendor & Client Relations
- Team Leadership & Development
- Problem-Solving & Decision-Making
- Documentation & Reporting
Timeline
Real Estate Broker
Keller Williams Realty
05.2017 - Current
General Manager
O’Charley’s Restaurant and Bar
12.2013 - 03.2017
Service Manager / Kitchen Manager
O’Charley’s Restaurant and Bar
11.2011 - 12.2013
Assistant General Manager
Applebee’s Bar and Grill
01.2007 - 01.2011
Owner and Operator
Dana’s Cleaning Service
01.2000 - 01.2007
Pre-licensing -
Superior School of Real Estate
Post-licensing - undefined
Superior School of Real Estate
Business Law - undefined
Central Piedmont Community College
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