Dana Kershaw
Crestview,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Unit Armorer
United States Air Force, USAF
Honolulu, HI
07.2018 - 09.2020
- Inspected numerous different weapons, equipment and ammunition and kept detailed records of functionality, maintenance and inventories.
- Maintained record of zero losses for over $ 500,000 worth of arms and ammunition gear.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Law Enforcement Officer
United States Air Force, USAF
Honolulu, HI
03.2017 - 09.2020
- Conducted routine patrols of assigned areas to prevent, reduce and detect criminal activity and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances and issued warnings and citations for traffic violations.
- Performed surveillance using basic, static, mobile foot and vehicle, advanced surveillance and personal security techniques.
- Adhered to safety protocols and properly handled equipment, weapons and materials.
- Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
- Responded to and investigated security and burglar alarms.
- Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
- Mediated domestic-related disturbances and protected victims from harm.
- Directed and controlled crowds at parades, funeral processions and sporting events.
- Conducted field sobriety tests and used portable breathalyzers to perform tests.
- Conducted stationary and mobile surveillance on investigatory individuals.
Cleaning Contractor
Self Employed Services
Jerseyville, IL
05.2010 - 03.2017
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Transported trash and hazardous waste to appropriate disposal area.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Took rugs and mats outside to remove dust and dirt.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Responded to emergency cleaning requests to meet client expectations.
- Handled, labeled and stored various hazardous chemicals and solutions safely to prevent injuries.
- Restocked supplies, replacing toiletries, liners and soaps.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Buffed tile floors and polished wall surfaces.
- Performed frequent inspection and maintenance activities according to client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Replenished supply of hand soap, paper towels and other consumables.
- Collected trash from floors within hallways, bathrooms and work areas.
- Washed exterior and interior windows and trim, using ladders to access elevated windows.
- Used digital timekeeping system to document hours worked each day.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Dusted interior furniture, exhibit cases, pictures and frames, chairs, trim and light fixtures, using long handles and ladders to clear cobwebs from high places.
Returns and Customer Service Clerk
Lowes
Edwardsville, IL
10.2005 - 05.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Processed payments and returns with accuracy and efficiency.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Checked order details against account information to minimize errors and unnecessary delays.
Education
Master of Science - Criminal Justice
The University of West Florida
Pensacola, FL08.2024
Bachelor of Arts - English
University of Phoenix
Tempe, AZ10.2021
Certificate of The United States Air Force - Law Enforcement
United States Air Force Security Forces
Lackland , TX08.2017
Associates of Arts Elemetary Education
University of Phoenix
Tempe, AZ10.2015
Skills
- Following Safety Practices
- Training & Development
- Reliable and Trustworthy
- Friendly, Positive Attitude
- Work Ethic
- People Skills
- Critical Thinking
- Understanding Customer Needs
- Working Collaboratively
- Service Quality
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Customer Account Management
- Microsoft Office
- Customer Service and Assistance
- Microsoft SharePoint
Timeline
Unit Armorer
United States Air Force, USAF
07.2018 - 09.2020
Law Enforcement Officer
United States Air Force, USAF
03.2017 - 09.2020
Cleaning Contractor
Self Employed Services
05.2010 - 03.2017
Returns and Customer Service Clerk
Lowes
10.2005 - 05.2010
Master of Science - Criminal Justice
The University of West Florida
Bachelor of Arts - English
University of Phoenix
Certificate of The United States Air Force - Law Enforcement
United States Air Force Security Forces
Associates of Arts Elemetary Education
University of Phoenix