Dana Khaledi
Charleston,SC
Summary
Dynamic professional with extensive experience in technical support, sales, and customer service. Proven ability to multitask effectively in fast-paced environments while delivering exceptional customer satisfaction. A great team player who thrives on collaboration and contributes to collective success. Adaptable and eager to learn, with a knack for quickly mastering new skills and thriving in diverse work settings. Adept at resolving complex challenges, fostering positive relationships, and driving team performance.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Apple
10.2023 - Current
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Improved systems with addition of new features and infrastructure.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Completed troubleshooting and diagnostics on company resources.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
Store Manager in Training
CVS Pharmacy
11.2022 - 01.2024
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Support Manager
Nuran Tejarat
09.2019 - 09.2022
- Developed comprehensive training materials and conducted workshops to improve the skills and knowledge of the sales support staff.
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed a high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
Forex Trader
Self-employeed
01.2017 - 04.2022
- Delivered consistent profits by adhering to strict money management rules and maintaining emotional discipline during volatile markets.
- Created and implemented strategic trading approaches.
- Mentored junior traders on effective risk management principles, fostering a culture of accountability and success within the team.
- Optimized trading systems by regularly conducting backtesting procedures for strategy validation purposes.
Quality Control Technician
Rose Ploymer
01.2017 - 08.2019
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained quality documentation and records for conformance with relevant standards.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
Education
Bachelor of Science - Polymer Engineering
SRBIAU
Tehran, Iran12-2020
Skills
- User training expertise
- Technical support
- Trading discipline
- Patience and persistence
- Customer service
- Active listening
- Data entry
- Technical troubleshooting
- Sales presentations
- Product inspection
- Visual inspection
- Inspections and reviews
Languages
English
Full Professional
Persian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Specialist
Apple
10.2023 - Current
Store Manager in Training
CVS Pharmacy
11.2022 - 01.2024
Sales Support Manager
Nuran Tejarat
09.2019 - 09.2022
Forex Trader
Self-employeed
01.2017 - 04.2022
Quality Control Technician
Rose Ploymer
01.2017 - 08.2019
Bachelor of Science - Polymer Engineering
SRBIAU
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