Dana Kimle
Omaha,NE
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in working with VIP Executives and administrators providing error free trips
Overview
35
35
years of professional experience
Work History
Corporate Travel Specialist
American Express GBT
07.1997 - Current
- Arranged travel accommodations for travelers & executives in compliance with corporate policy.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Trained& mentored new hires to the company, created quizzes and job aides to help in long term.
- Worked with high level VIP travelers and administrators throughout my career for 10 different accounts and have been on 5 different dedicated VIP account desks.
- Monitored, sorted and worked all global distribution system queues daily to maintain quality control.
Customer Service Representative
Blue Cross And Blue Shield
08.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Researched and assisted on any claim questions that the client had concerns with.
Corporate Travel Specialist
Travel Leaders
05.2019 - 08.2020
- Arranged travel accommodations for government employees and followed government travel policy and procedures.
- Assisted with special government client that required highest attention to detail for problem free trip. discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Correspondence Specialist
Westin Hotels & Resorts
01.1989 - 07.1997
- Organized and maintained critical communications.
- Account Representative assisted in awarding their hotel points toward upcoming trips.
- Multi-tasked and tracked multiple priorities in fast-paced environment.
- Edited and reviewed communications for tone and quality.
- Correspondence Representative addressed customer compliments, complaints and provided rapport and customer service to ensure customer loyalty.
Education
Travel Certificate -
Travel Careers Institute
Omaha, NE01.1989
High School Diploma -
Kenesaw Public Schools
Kenesaw, NE05.1988
Skills
- Flexible in a complex changing environment
- Multi-tasking and handling competing priorities
- Prioritization of multiple tasks and deciphering time sensitive criterion
- Communicate effectively both orally and with written words to a variety of customer and vendors
- Crisis management to de-escalate angry and/or frustrated clients to ensure customer satisfaction
- Problem solve complex issues
- Ability to keep calm in stress situations
- Strong and committed to work ethic
Timeline
Customer Service Representative
Blue Cross And Blue Shield
08.2020 - 09.2021
Corporate Travel Specialist
Travel Leaders
05.2019 - 08.2020
Corporate Travel Specialist
American Express GBT
07.1997 - Current
Correspondence Specialist
Westin Hotels & Resorts
01.1989 - 07.1997
Travel Certificate -
Travel Careers Institute
High School Diploma -
Kenesaw Public Schools