Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dana Knab

Franklin Square,NY

Summary

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Provider Service Advocate

United Health Group
10.2022 - Current
  • Improved provider satisfaction by promptly addressing inquiries and resolving issues. Managed approximately 40-60 incoming calls daily.
  • Demonstrated empathy and active listening skills when dealing with frustrated providers, diffusing tense situations effectively.
  • Followed up with providers on unresolved issues.
  • Improved provider satisfaction by providing timely and accurate information on claim status and resolution.

Ultrasound Technician/Medical Records/Surgical Coordinator

Northwell Health
04.2019 - 07.2022
  • Collaborated with clinical teams to design effective treatment plans, ensuring optimal outcomes for patients.
  • Prepared supplies and paperwork to support physician for sterile procedures.
  • Increased patient satisfaction scores through empathetic communication and personalized attention during appointments.
  • Obtained essential information from patients, medical records and previous exams for clinical correlation.
  • Maintained accurate medical records, contributing to efficient healthcare processes and better patient outcomes.
  • Coordinated multidisciplinary care efforts to provide comprehensive support for patients with complex medical needs.
  • Ensured compliance with regulatory requirements by staying informed about changes in the industry and adjusting policies accordingly.
  • Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
  • Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.

Ultrasound Technician

Pediatric Urology & Gynecology Associates
03.2016 - 04.2019
  • Provide all finding and images to physicians
  • Increased patient satisfaction scores through empathetic communication and personalized attention during appointments.
  • Implemented data-driven decision-making processes in medical management, leading to more accurate diagnoses and better patient outcomes.
  • Collaborated with clinical teams to design effective treatment plans, ensuring optimal outcomes for patients.
  • Optimized inventory management processes, reducing waste and ensuring timely availability of essential supplies.
  • Fostered a collaborative work environment by promoting teamwork and open communication among staff members.

Education

ARDMS - Diagnostic Medical Sonography

Sanford Brown Institute
Garden City, NY
01.2015

Medical Billing and Coding Program - Medical Insurance Billing

Sanford Brown Institute
Garden City, NY
01.2013

Skills

  • Medical Terminology
  • Microsoft Excel/Office
  • Medical Scheduling/Coordinator
  • Medical Office Experience
  • EMR Systems
  • UMR
  • Insurance
  • HIPAA

Certification

  • SPI exam, ARDMS, 182211, 01/22/15
  • Breast Registry, 182211, 01/20/16
  • CPR Certified (Adult and Children) AHA/BLS

Timeline

Provider Service Advocate

United Health Group
10.2022 - Current

Ultrasound Technician/Medical Records/Surgical Coordinator

Northwell Health
04.2019 - 07.2022

Ultrasound Technician

Pediatric Urology & Gynecology Associates
03.2016 - 04.2019

ARDMS - Diagnostic Medical Sonography

Sanford Brown Institute

Medical Billing and Coding Program - Medical Insurance Billing

Sanford Brown Institute

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Dana Knab