Dana Lacy

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

In classroom training, passed written exams and obtained my drivers permit. Passed my DPS skills. Was able to finish 20 hours of drive time on the bus around the Austin area.

• Assembled electronic components according to specifications and quality standards.

• Sorted and organized packages for efficient processing and distribution.
• Operated conveyor systems to facilitate smooth package flow and minimize delays.
• Conducted quality checks to ensure compliance with shipping standards and accuracy.
• Collaborated with team members to optimize workflow and reduce processing times.

• Assisted customers in selecting eyewear based on style, fit, and prescription requirements.
• Conducted precise lens measurements using advanced optical instruments and equipment.
• Educated clients on eyewear care, maintenance, and proper usage for optimal performance.

• Oversaw daily operations, ensuring compliance with industry standards and regulations.
• Led staff training sessions to enhance product knowledge and customer service skills.
• Implemented inventory management processes to optimize stock levels and reduce waste.
• Analyzed patient feedback to improve service delivery and enhance patient satisfaction.

• Supervised laboratory operations, ensuring compliance with safety and quality standards.
• Developed and implemented standard operating procedures for efficient workflow management.
• Trained and mentored junior technicians on advanced lab techniques and equipment usage.
• Collaborated with cross-functional teams to streamline testing processes and reduce turnaround time.

• Collaborated with optometrists to ensure accurate prescriptions and effective patient care.
• Processed insurance claims efficiently to facilitate smooth transactions for clients.
• Managed inventory levels of frames and lenses to maintain optimal stock availability.
• Trained new team members on company policies, customer service standards, and technical procedures.

• Assisted customers in selecting appropriate eyewear based on lifestyle and prescription needs.
• Educated patients on proper lens care and maintenance for optimal visual health.
• Managed inventory of frames and lenses, ensuring product availability for customer selection.
• Operated small finish lab, calibrated and maintained all lab equipment.
• Transition to cashier department as Cashier Supervisor my duties consists of handling customer issues, returns, exchanges, markdowns and rain checks.
• Responsible for all cash in each department of the store and the main cash office.

• Managed patient scheduling and appointment confirmations to optimize office workflow.
• Maintained accurate patient records using electronic health record systems for efficient data retrieval.
• Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
• Filed and processed all insurances

• Operated laboratory equipment to conduct tests and analyses on eyewear products.
• Maintained accurate records of test results and inventory management for optical supplies.
• Responsible for all lab operations from calibrating and maintaining the equipment to ensure all lab orders are processed and inspected with 100% accuracy when dispensing to customers.

• Oversaw daily operations of optical department to ensure high-quality patient care.
• Managed inventory control systems to optimize stock levels and reduce waste.
• Trained and mentored staff on best practices in customer service and product knowledge.
• Implemented workflow improvements to enhance efficiency in patient processing and service delivery.

Assisted customers with frame and lens selections.

Inspected all completed eye wear that came back from the lab.

Ordered supplies for the store. Trained customers in contact lens fittings. Made daily appointments for Dr's office, filed all claims for 3rd party insurances. Became lensometer certified in order to final inspect all lab orders.

• Assist customers in frame and lens selections, responsible for all customer service relations by providing service before and after the sale. Received highest honor, "The Presidents Pin" for excellent customer service. Marketing and Promotional plans with ophthalmologist around the Austin area for Dr. Detailing.
• Reassign in the lab department to develop skill in working with

all lab equipment and processing coated poly lenses, surfacing

high rx's fabricating glass jobs, making tools for different

prescriptions.