Summary
Overview
Work History
Education
Skills
PILB
Timeline
Generic

Dana Lae

Summary

Driven by innovation and strategic planning, I significantly enhanced operational efficiency and team performance at VetSec Security. Leveraging skills in investigation leadership and community relations, I established robust partnerships and streamlined processes, achieving notable improvements in service delivery and stakeholder satisfaction. My approach combines analytical thinking with a results-focused mindset, fostering both organizational growth and team development.

Overview

8
8
years of professional experience

Work History

Officer Manager

VetSec Protection Agency
11.2021 - Current
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Input all new hire, Data Entry, Scheduling, Multitasking, Microsoft, 10- key, Spreadsheet
  • TrackTik knowledgeable
  • Answering multi phone lines, Termination paperwork, constant communication with 150 plus officers on a daily basis
  • Safety Management
  • Excelled in Quick Pass
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Dependability
  • Employee disciplinary actions
  • Surveillance skills
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Knowledge of basic security and fire inspection procedures
  • Supervised, directed and evaluated assigned staff members and newly hired officers.
  • Conducted surveillance to detect suspicious activity.
  • Dispatch 10+ years / WPM 80
  • Access control
  • Organize office functions
  • Oversee daily operations within the office, Assistant to operations Manager
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Implementing inventory control, office supplies, uniforms, supervisor equipment
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Answered, screened and redirected calls with professionalism / efficiency. Written and verbal communication
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Following instructions / interpersonal skills
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Problem solving, team leadership, organizational skills, direct leadership of the site operational QA employees
  • Assure that quality guards are well trained in support of their career development paths and the company's growth
  • Manage and supervise job site activities
  • Provide coaching and constructive feedback

Director of Operations / Dispatch

Custom Security
09.2016 - 10.2019
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Defined, implemented, and revised operational policies and guidelines.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Cimarron Memorial High School
Las Vegas, NV
05.2001

Skills

  • Work Coordination
  • Report Writing
  • Strategic Planning
  • Innovation and Creativity
  • Report Preparation
  • Budgeting and finance
  • Community Relations
  • Investigation leadership
  • Information Verification
  • Emergency Response
  • Emergency and non-emergency response
  • Investigation Management
  • Rule Enforcement
  • Emergency Response Coordination
  • Asset Protection
  • Search and seizure
  • Dispatcher collaboration
  • Suspect interrogation
  • Warrants and summons
  • 9-1-1 calls
  • Analytical Thinking
  • Data Analysis
  • Process Improvement
  • Project Planning
  • Audit reporting
  • Idea Development and Brainstorming
  • Program Evaluation
  • Quantitative skills
  • Improvement plan knowledge
  • International mobility management

PILB

R-2021-13449

Expires 09-17-2026

Timeline

Officer Manager

VetSec Protection Agency
11.2021 - Current

Director of Operations / Dispatch

Custom Security
09.2016 - 10.2019

High School Diploma -

Cimarron Memorial High School

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Dana Lae