Dana Lee
Windsor Mill,MD
Work Preference
Summary
Account Sales Manager with extensive experience at Lift Off Distribution, recognized for driving business growth and enhancing customer service. Developed and executed effective sales strategies that expanded customer base and increased profitability. Proficient in budgeting and inventory management, building strong client relationships to promote brand loyalty.
Overview
24
24
years of professional experience
Work History
Account Sales Manager (ASM)
Lift Off Distribution
Columbia
01.2024 - 10.2024
- Developed strong relationships with clients to enhance customer satisfaction.
- Managed sales presentations to showcase product benefits and features.
- Coordinated with marketing teams to align promotional strategies and campaigns.
- Analyzed market trends to identify new business opportunities and target audiences.
- Collaborated with logistics teams to ensure timely product delivery and availability.
- Monitored sales performance metrics to refine strategies and improve effectiveness.
- Analyzed market trends to identify new opportunities for growth.
- Developed and implemented sales strategies to increase customer base and maximize profits.
- Collaborated with other departments within the organization to ensure customer satisfaction.
- Ensured compliance with all relevant laws and regulations related to sales operations.
- Maintained up-to-date records of all sales activities including quotes, contracts, and invoices.
- Cultivated relationships with key customers in order to build loyalty and repeat business.
- Managed customer accounts by providing timely updates on orders and shipments.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Enhanced sales volume through skilled support to both new and inactive customers.
Merchandising Specialist
Coca Cola Bottling Co Consolidated
Hanover
01.2012 - 03.2016
- Formulated merchandising strategies to boost product visibility and sales.
- Collaborated with sales teams to align promotional materials with market trends.
- Managed inventory levels to maintain optimal stock for retail locations.
- Conducted store visits to evaluate compliance with merchandising standards.
- Assisted in transporting materials and equipment for assigned displays.
Owner/Operator
D.A.L. Distributing, LLC
Baltimore
01.2007 - 12.2010
- Managed inventory levels to ensure product availability for customers.
- Developed marketing strategies to attract new customers and retain existing ones.
- Managed daily operations of D.A.L. Distributing, ensuring efficient workflow.
- Oversaw inventory control and supply chain logistics for timely deliveries.
- Coordinated customer service efforts to address inquiries and resolve issues.
- Conducted regular audits to ensure compliance with industry regulations and standards.
- Streamlined order processing to optimize fulfillment and enhance customer satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
Route Driver
Flowers Baking Co.
Glen Burnie
01.2006 - 12.2007
- Operated delivery vehicle to transport baked goods to retail locations.
- Managed inventory levels and ensured product freshness during deliveries.
- Communicated with store managers regarding delivery schedules and product needs.
- Loaded and unloaded products while adhering to safety protocols.
- Maintained cleanliness and organization of delivery vehicle and equipment.
- Followed routes efficiently to meet time-sensitive delivery requirements.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Maintained professional appearance and attitude at all times while representing the company.
- Ensured all deliveries were properly documented and signed for.
- Delivered goods to customers in a timely and accurate manner.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Unloaded and reloaded delivery items.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Followed DOT regulations when driving commercial motor vehicles.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Collected payments from customers when applicable.
- Checked product quality to ensure it met customer standards.
- Verified accuracy of invoices against delivery receipts.
Press Operator
Solo Cup/Sweetheart Cup Co.
01.2001 - 12.2006
- Adjusted machine settings to optimize production efficiency and reduce waste.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Maintained a clean and organized work environment to ensure safety compliance.
- Monitored inventory levels of materials and coordinated reorders as needed.
- Followed detailed production schedules to meet delivery timelines effectively.
- Ensure that all safety regulations are followed while operating machinery.
- Maintain detailed logs of work performed including timesheets and materials used.
- Troubleshot press when product defects occurred and immediately remedied issues.
- Follow written instructions from supervisor regarding production jobs to be completed.
- Record information such as number of impressions made during shift.
- Perform minor repairs to machines as needed.
- Perform maintenance tasks such as lubricating moving parts or cleaning presses after use.
- Set up and operated progressive presses to produce materials to customer specifications.
- Load rolls of material onto feed mechanism of press.
- Used air hoses and swabs to clean compression chambers, arbors and molds.
- Feed sheets into press manually if necessary.
- Inspect and test printed materials for defects such as smearing, blurring, fading, or streaking.
- Change plate cylinders when switching jobs during production runs.
Education
Some College (No Degree) -
Baltimore County Community College
Catonsville, MD08-2012
High School Diploma -
Baltimore County Community College
Catonsville, MD01-2011
Skills
- Business management and financial analysis
- Staff management and recruitment
- Budgeting and inventory control
- Policy implementation and logistics
- Customer service and problem resolution
- Sales promotion and reporting
- Merchandising and quality control
- Record keeping and operations
Timeline
Account Sales Manager (ASM)
Lift Off Distribution
01.2024 - 10.2024
Merchandising Specialist
Coca Cola Bottling Co Consolidated
01.2012 - 03.2016
Owner/Operator
D.A.L. Distributing, LLC
01.2007 - 12.2010
Route Driver
Flowers Baking Co.
01.2006 - 12.2007
Press Operator
Solo Cup/Sweetheart Cup Co.
01.2001 - 12.2006
Some College (No Degree) -
Baltimore County Community College
High School Diploma -
Baltimore County Community College