Dana Lenney
Clinton Township,Michigan
Summary
Multi-site operations leader with a background in dental practice support, workforce planning, and team development. Partners with regional leadership to improve workflow consistency, mentor new managers, and support execution across multiple locations. Also contributes to patient engagement through social media, marketing, and community-focused initiatives.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Multi-Site Operations Leader
Heartland Dental
03.2022 - Current
- Acted as a strategic partner to regional managers and the regional director of operations, supporting operational initiatives, leadership development, and regional priorities.
- Led practice operations, team development, scheduling, workforce planning, and execution to enhance support for regional leadership across multiple practices.
- Mentored new Practice Managers through onboarding, coaching, and hands-on development, facilitating operations across up to three locations.
- Lead regional workshops and present at regional meetings on operational processes, role development, and best practices.
- Develop internal talent through coaching, mentorship, and structured growth opportunities, helping team members advance into new roles and leadership positions.
- Created training materials, visual tools, and meeting resources to standardize processes across the region, enhancing communication, consistency, and team engagement.
- Facilitate leadership and team meetings focused on communication, collaboration, problem-solving, and execution of company initiatives.
- Sub-Regional OFWG Champion: Drive awareness and engagement around Operationally Focused Working Group initiatives by sharing weekly updates, tracking progress, and motivating teams across the sub-region to get involved and execute.
- Sub-Regional Marketing Champion: Provide ideas and feedback on social media, marketing, and team engagement initiatives; piloted new company-wide social media platforms and supported successful rollout across the organization.
- Actively participated in team meetings and provided constructive feedback on ways to optimize existing processes or introduce new ones.
- Ensured adherence to legal requirements relating to health and safety standards for employees and customers alike.
- Monitored performance of operations teams and identified areas of improvement to enhance productivity.
Social Media Manager
Lasting Smile Dental
03.2022 - 09.2022
- Created engaging content for multiple social media platforms, such as Instagram and Facebook.
- Created branded posts that enhanced patient awareness of cosmetic dentistry, preventive care, and education.
- Wrote engaging captions that effectively promoted services, office updates, and community outreach events.
- Coordinated photo and video content with dental staff and leadership, ensuring alignment with branding and messaging.
- Monitored comments and messages, responding in Lasting Smile Dental brand voice.
- Analyzed social media metrics to assess performance and engagement levels to determine audience growth rate, volume and reach.
- Designed promotional materials using graphic design software applications.
Front Office Administrator
Hoffman Dental Care
02.2019 - 02.2022
- Coordinated patient scheduling and appointment changes at Hoffman Dental Care, ensuring optimal use of provider time.
- Verified dental insurance details for patient visits.
- Processed patient records and updated confidential charts.
- Collected copayments and handled billing paperwork.
- Organized recall reminders and follow-up appointments.
- Oversaw office supplies inventory by monitoring stock levels, anticipating needs, placing orders, and verifying receipt to ensure uninterrupted operations.
- Engaged with customers and staff, addressing inquiries and providing information via phone and email to enhance communication and support.
- Sorted and delivered incoming and outgoing mail to appropriate departments to ensure efficient communication.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MI01-2016
Skills
- Multi-Site Operations Leadership
- Cross-Functional Project Management & Rapid Response
- Revenue & Performance Optimization
- Workforce Planning & Labor Compliance
- Process Improvement & Systems Implementation
- Talent Development & Succession Planning
- Training, Coaching, & Presentation Skills
- Data Analysis & KPI Tracking
- Community & Brand Engagement
- Executive Business Partner / Strategic Support
- CRM Software: Dentrix, SAP, Concur, Sprinklr, iCIMS
- Payroll Systems: UKG Pro (formerly UltiPro)
- Office Tools: Microsoft Excel, Word, Outlook, OneDrive, Teams, Video AI, Microsoft copilot, Zoom
- Strategic thinking
- Problem solving
- Team building
- Team collaboration
- Delegation
- Confidentiality & Risk Management
- Talent development
Professional Development
- Continuing Education
- Bell Leadership Program - formal leadership training and development
- 104+ Hours of Continuing Education Completed:
- 60+ hours in Business Management & Human Resources
- Additional coursework in Self-Improvement
- Credits earned in Safety & Compliance
Certification
- Adult & Pediatric CPR/AED
Timeline
Multi-Site Operations Leader
Heartland Dental
03.2022 - Current
Social Media Manager
Lasting Smile Dental
03.2022 - 09.2022
Front Office Administrator
Hoffman Dental Care
02.2019 - 02.2022
High School Diploma -
Chippewa Valley High School