Dana Lewis
J
Las Vegas,NV
Summary
Experienced Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate
CODARUS
Las Vegas, NEVADA
01.2015 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Sutherland Global
Las Vegas, NV
11.2016 - 03.2020
Provided customer service for in bound calls
Campaigns and provider assistance for:
Nordstrom
AT&T
USAA
Sony
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
Brand Ambassador
Ceaser Palace Entertainment
Las Vegas, NV
12.2013 - 10.2016
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
Education
Certificate of Clerical Study - Business Administration
Southern Nevada Vocational Technical Center
Henderson NV 09.1986 - 06.1989
Skills
Complaint resolution
Shipping procedures understanding
Stocking and replenishing
Creative problem solving
Training development aptitude
Account management
Multi-line phone talent
Timeline
Customer Service Representative
Sutherland Global
11.2016 - 03.2020
Customer Service Associate
CODARUS
01.2015 - 11.2020
Brand Ambassador
Ceaser Palace Entertainment
12.2013 - 10.2016
Certificate of Clerical Study - Business Administration
Southern Nevada Vocational Technical Center
09.1986 - 06.1989