Dana Lewis

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.

Provided customer service for in bound calls

Campaigns and provider assistance for:

Nordstrom

AT&T

USAA

Sony

• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Recorded account information to open new customer accounts.

• Engaged, educated and befriended customers to deliver amazing shopping experience.
• Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.