Dana Lewis

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Works effectively on my own without supervision to make best judgement decisions.
• Works well within a team.
• Demonstrates safe work practices and safety precautions.
• Checks in baggage, sells tickets, handles oversell situations.
• Station Trainer for new hires.

Traveled throughout Florida providing hope for those suffering from pancreatic diseases through fundraisers, advocating, support and education for patients, caregivers, and healthcare professionals. Coordinated large events, set up equipment, accounted for every donation and processed accordingly.