DANA LOFTON
Jacksonville,FL
Summary
Reliable, hardworking individual with 20+ years experience serving and preparing food in a variety of different food establishments seeking to secure a position at a reputable business that requires exceptional customer service skills and a competent team to ensure the best service is given to guests.
Overview
13
13
years of professional experience
Work History
Server
Buffalo Wild Wings
07.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Retention Specialist
Bernard BPO
03.2019 - 09.2019
- Respond to customer queries and address service complaints in a timely manner
- Analyze customer feedbacks and develop new techniques to ensure customer retention
- Provide excellent customer services and ensure customer satisfaction
- Build positive working relationships with customers for repeat businesses
- Explain to customers about new products and benefits
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Salesperson
Waffle House Inc
03.2015 - 06.2018
- Take food and beverage orders and entering all orders as quickly as possible while maintaining the proper sequence
- Correctly record and serve ordered food and beverages in their section and to other sections as well when necessary
- Call out orders to grill operators in appropriate Waffle House lingo
- Coordinate with the kitchen to make sure that service is on time and the quality of the food is according to the company's standards
- Perform all delegated tasks as directed by the management and make sure that all the company's operational guidelines are upheld
- Acquired repeat business by becoming familiar with customers and their orders
- Price and total guest checks, issue bill, accepting payment, return change or credit card and signature slip to patrons.
Lead Server/FOH Manager
Hamilton's Seafood Restaurant
02.2011 - 08.2015
- Responsible for training newly hired servers in the service style of the restaurant and standard operating procedures including safety and sanitation expectations
- Review menus, beverage lists, fresh catch, and nightly specials with other servers to ensure the staff is properly prepared
- In the event that a guest is unsatisfied with the service or food, as lead server it was my responsibility to intervene and attempt to correct the situation
- Direct and manage waitstaff by answering questions and providing assistance as needed
- Ensure all server responsibilities are completed and server areas are opened and closed per management expectations
- Greet customers, make suggestions, answer questions regarding the menu
- Take orders and send them to kitchen staff through the POS system
- Suggest, properly open and pour wine at the tableside
- Deliver patrons' food choices and requested condiments
- Ensures guests satisfaction until they leave the establishment
- Perform end of shift duties.
Education
Associate in Business Management -
Fscj
Jacksonville, FL05.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Sales expertise
- Tableside Etiquette
- Food sales and promotion
Timeline
Server
Buffalo Wild Wings
07.2020 - Current
Retention Specialist
Bernard BPO
03.2019 - 09.2019
Salesperson
Waffle House Inc
03.2015 - 06.2018
Lead Server/FOH Manager
Hamilton's Seafood Restaurant
02.2011 - 08.2015
Associate in Business Management -
Fscj