Dana Lopez Perez
Fayetteville,GA
Summary
Proven achiever with a background at Waffle House, where I enhanced customer satisfaction and fostered repeat business through exceptional service and problem-solving skills. Skilled in multitasking and communication, I excel in high-pressure environments, ensuring efficient operations and positive guest experiences. Demonstrates strong organizational abilities and a commitment to meeting deadlines, making a significant impact in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Sales Associate
Waffle House
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Restaurant Hostess
La Parrilla Restaurant
10.2020 - 08.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Interdisciplinary Studies / DMS - Healthcare
Gwinnett Technical College
Lawrenceville, GASkills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Meeting deadlines
- Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Waffle House
09.2021 - Current
Restaurant Hostess
La Parrilla Restaurant
10.2020 - 08.2021
Interdisciplinary Studies / DMS - Healthcare
Gwinnett Technical College
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