Dana Love
Columbus,OH
Summary
Accomplished General Manager with a proven track record of operational improvement and process innovation at Victoria's Secret. Expert in implementing cost-saving strategies and enhancing team performance, leading to significant sales growth. Skilled in problem resolution and project organization, adept at driving large-scale event success while optimizing inventory and financial management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager, Food and Beverage
Victoria's Secret
09.2021 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased sales and labor efficiency.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Food and Beverage Manager
Columbus Country Club
09.2020 - 09.2021
- Oversee overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Trained 14 new food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
- Identifies areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Resolves customer complaints involving food or beverage quality and service.
- Manages bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Develops ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program.
Food and Beverage Manager
Embassy Suites
02.2020 - 04.2020
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
Aviation Structural Mechanic
U.S Navy
01.2012 - 01.2016
- Worked with egress specialists to pull seats for regular maintenance and life support systems refresh.
- Installed, rigged and removed flight control surfaces and fabricated and assembled metal components to make repairs to aircraft's skin.
- Fabricated sheet metal components for aircraft skin, working with highly sensitive materials requiring special manufacturing treatments, coatings and installation processes.
Education
Bachelor of Science - Hospitality Administration And Management
Ohio State University
Columbus, OHSkills
- Workflow Planning
- Operations Oversight
- Project Management
- P&L Management
- Inventory Control
- Effective leader
- Vendor Negotiations
- Succession Planning
- Project scope
- Strategic Planning
Certification
- ServSafe
Timeline
General Manager, Food and Beverage
Victoria's Secret
09.2021 - Current
Food and Beverage Manager
Columbus Country Club
09.2020 - 09.2021
Food and Beverage Manager
Embassy Suites
02.2020 - 04.2020
Aviation Structural Mechanic
U.S Navy
01.2012 - 01.2016
Bachelor of Science - Hospitality Administration And Management
Ohio State University